Respond to each question based on how frequently you experience each behavior while listening.

Responses are anonymous and these data are for your personal use only.

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1. Tune out people who say something you don't agree with or don't want to hear?  (Required.)

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2. Concentrate on what is being said even if you are not really interested? (Required.)

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3. Assume you know what the speaker is going to say and stop listening? (Required.)

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4. Repeat in your own words what the talker has just said? (Required.)

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5. Listen to other person's viewpoint even if it differs from yours? (Required.)

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6. Learn something from each person you meet, even if it is ever so slight? (Required.)

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7. Find out what words meant when they are used in ways not familiar to you? (Required.)

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8. Form a rebuttal in your head when the speaker is talking? (Required.)

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9. Give the appearance of listening when you aren't? (Required.)

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10. Daydream while the speaker is talking? (Required.)

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11. Listen to the whole message- what the speaker is saying verbally and nonverbally? (Required.)

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12. Recognize that words don't mean the same thing to all people?  (Required.)

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13. Listen to only what you want to hear, blotting out the speaker's whole message? (Required.)

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14. Look at the person who is speaking? (Required.)

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15. Concentrate on the speaker's meaning rather than how they look? (Required.)

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16. Know which words and phrases you respond to emotionally? (Required.)

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17. Think about what you want to accomplish with your communication? (Required.)

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18. Plan the best time to say what you want to say? (Required.)

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19. Think about how the other person might react to what you say? (Required.)

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20. Consider the best way to make your communication (written, spoken , phone, bulletin board, memo, etc.) work? (Required.)

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21. Think about what kind of person you're talking to (worries, hostile, disinterested, rushed, shy, stubborn, impatient, etc.)? (Required.)

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22. Interrupt the speaker while they are still talking? (Required.)

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23. Think, "I assumed they would know that."?  (Required.)

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24. Allow the speaker to vent their feelings toward you without becoming defensive? (Required.)

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25. Practice regularly to increase your listening effectiveness? (Required.)

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26. Take notes when necessary to help you remember? (Required.)

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27. Hear noises without being distracted by them? (Required.)

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28. Listen to the speaker without judging or criticizing? (Required.)

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29. Restate instructions and messages to be sure you understand correctly? (Required.)

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30. Paraphrase what you believe the speaker is feeling? (Required.)

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