LSHC 2017 Access Survey

1. Purpose

Landlord's Self-Help Centre regularly gathers feedback to evaluate the experience of our community partners and colleagues when accessing LSHC services. The information gathered is confidential and used to identify barriers to access and how these may be managed.

Thank you for taking our brief survey.

Question Title

* 1. Why did you connect with Landlord's Self-Help Centre?

To discuss a partnering opportunity

To request printed material

To request a speaker for an outreach event

To collaborate on the development of learning tools

To recruit for a committee or working group

To make a client referral

On behalf of a client

To learn more about LSHC services

Other (please specify)

Question Title

* 2. What was the first point of contact with Landlord's Self-Help Centre?

Telephone/voicemail

LSHC Website

Fax

Regular mail

Facebook

Twitter

Other

Other (please specify)

Question Title

* 3. Please rank your access to services.

	Very Satisified	Satisfied	neutral	Dissatisfied	Very Dissatisfied
Access to services	Access to services Very Satisified	Access to services Satisfied	Access to services neutral	Access to services Dissatisfied	Access to services Very Dissatisfied
Received a response to any inquiries within 2 business days	Received a response to any inquiries within 2 business days Very Satisified	Received a response to any inquiries within 2 business days Satisfied	Received a response to any inquiries within 2 business days neutral	Received a response to any inquiries within 2 business days Dissatisfied	Received a response to any inquiries within 2 business days Very Dissatisfied

Question Title

* 4. If a barrier to access was encountered, what was it?

No barrier to access

Difficult to reach by phone, always busy

The hours of operation restrict access

Language barrier - interpreter not available/accessible

The location is inconvenient or difficult to access

Other

Other (please specify)

Question Title

* 5. Suggestion on how access to services and how LSHC's 2017 Landlord Learning and Networking Forum may be improved?

Question Title

* 6. Name of agency/organization:

Thank you for taking the time to complete LSHC's Survey!