BOPDHB Signage and Way-finding Project - Patient and Family Centred Care

Patients, Visitors and Volunteers Survey - Tauranga Hospital

Thank you for taking the time to complete this survey.

We are trying to improve signage and way-finding at Tauranga Hospital (TPH) and would like your feedback and suggestions on how this could be done! This survey should only take about 5 to 10 minutes of your time and your answers will be completely anonymous.

If you have any questions about the survey, please contact us at qualityandpatientsafety@bopdhb.govt.nz

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* 1. I have visited Tauranga Hospital as a:

Out-patient

In-patient

Visitor or Contractor

Volunteer

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* 2. How many times have you been to the Tauranga Hospital in the last year?

First time

Less than 5 times

5 - 10 times

More than 10 times

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* 3. Your age is?

Under 18

18 - 30

31 - 50

51 - 65

Over 65

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* 4. Which entrance of the hospital do you usually use?

Main Entrance

Emergency Department

Clark St

Rear Entrance

Other

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* 5. How easy were the following to find:

	Not easy	Somewhat easy	Fairly easy	Very easy	Not applicable
Hospital entrance	Hospital entrance Not easy	Hospital entrance Somewhat easy	Hospital entrance Fairly easy	Hospital entrance Very easy	Hospital entrance Not applicable
Signs to help you find your way	Signs to help you find your way Not easy	Signs to help you find your way Somewhat easy	Signs to help you find your way Fairly easy	Signs to help you find your way Very easy	Signs to help you find your way Not applicable
Maps to help you find your way	Maps to help you find your way Not easy	Maps to help you find your way Somewhat easy	Maps to help you find your way Fairly easy	Maps to help you find your way Very easy	Maps to help you find your way Not applicable
Enquiry Desk	Enquiry Desk Not easy	Enquiry Desk Somewhat easy	Enquiry Desk Fairly easy	Enquiry Desk Very easy	Enquiry Desk Not applicable
Ground Floor Cafeteria	Ground Floor Cafeteria Not easy	Ground Floor Cafeteria Somewhat easy	Ground Floor Cafeteria Fairly easy	Ground Floor Cafeteria Very easy	Ground Floor Cafeteria Not applicable
First Floor Cafeteria	First Floor Cafeteria Not easy	First Floor Cafeteria Somewhat easy	First Floor Cafeteria Fairly easy	First Floor Cafeteria Very easy	First Floor Cafeteria Not applicable

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* 6. Before your visit, were you given any information about where you needed to go?

Map

Spoken directions

Written directions

Not given any

Not applicable

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* 7. If you were given any information, was it useful?

Yes

Somewhat

Not applicable

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* 8. If you asked for directions, who did you ask?

Enquiry desk

Visitor

Hospital staff member

Not applicable

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* 9. Where were you going in the hospital e.g. Medical Ward, ED, Out-patients, Cardiac Investigations, Radiology?

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* 10. How best describes your mood before you entered the hospital?

Relaxed

Happy

Nervous

Scared

Terrified

Frustrated

Angry

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* 11. In Tauranga Hospital (tick more than one if appropriate):

	Signs	Maps	Symbols	Colour coding	None of these
Did you notice any of these?	Did you notice any of these? Signs	Did you notice any of these? Maps	Did you notice any of these? Symbols	Did you notice any of these? Colour coding	Did you notice any of these? None of these
Did you use any of these to find your way?	Did you use any of these to find your way? Signs	Did you use any of these to find your way? Maps	Did you use any of these to find your way? Symbols	Did you use any of these to find your way? Colour coding	Did you use any of these to find your way? None of these
Which of these were useful in finding your way?	Which of these were useful in finding your way? Signs	Which of these were useful in finding your way? Maps	Which of these were useful in finding your way? Symbols	Which of these were useful in finding your way? Colour coding	Which of these were useful in finding your way? None of these

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* 12. If you got lost anywhere in the hospital:

Where were you trying to find?

Where were you when you got lost?

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* 13. Tauranga Hospital signs are?

Easy to follow

Reasonably easy to follow

Difficult to follow

Very difficult to follow

Comments (please specify)

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* 14. How would you describe getting around Tauranga Hospital?

Easy

Bit confusing

Very confusing

Extremely confusing

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* 15. Signage & way-finding at Tauranga Hospital could be improved by, tick more than one if needed:

More signs

More Maps

More Landmarks e.g. Art

Better location of signs

Using colours

Using symbols

Using volunteer hosts

Other (please specify)

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* 16. Do you have any suggestions for how we could better assist people with special needs/disabilities orLimited English Proficiency in finding their way around Tauranga Hospital?

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* 17. Thank you for completing this survey & assisting us to improve signage & way-finding around Tauranga Hospital! Are there any other comments you would like to make?