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Hawaii Teacher Standards Board Customer Satisfaction Survey 2025-2026
Please share feedback to help us provide the best possible customer service.
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1.
What method did you use to contact HTSB?
(Required.)
Telephone
HTSB's General Email
My Account: Contact HTSB Message
Office visit
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2.
Which HTSB licensing staff person assisted you?
(Required.)
Felicia Villalobos (Executive Director)
Natalie Aquino (Licensing Clerk)
Steven Harada (Licensing Specialist)
Dr. Mitzie Higa (Licensing Specialist)
Dr. Jennifer Padua (Licensing Specialist)
Kelly Pang (Licensing Clerk)
Tracey Idica (Licensing Specialist)
Kris Murakami, Esq. (Professional Fitness Lead)
Jimi Coloma (Licensing Clerk)
I Don't Know
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3.
Overall, how would you rate the quality of your HTSB customer service experience?
(Required.)
Very positive
Somewhat positive
Neutral
Somewhat negative
Very negative
Very positive
Somewhat positive
Neutral
Somewhat negative
Very negative
4.
Was there anything about the HTSB representative's service that stood out as superior?
5.
Was there anything about the HTSB's service that could be improved?