Customer Satisfaction Survey Template Question Title * 1. Overall, how satisfied or dissatisfied are you with online application process? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Question Title * 2. Which of the following words would you use to describe our products? Select all that apply. Collaborative High quality Useful Unique Poor quality Confusing Impractical Long Quick Easy Difficult Convenient Unorganized Orderly Other (please specify) Question Title * 3. Would prefer to continue using this same format as a webform on the United Way site next year or want to see a new format like a grant portal? Keep this format! I would use either. I want paper back. A grant portal software would be better. No comment. Other (please specify) Question Title * 4. Would you recommend applying for Watertown Area United Way funding to another agency or program in the Watertown Area? Very Likely Likely Neither Likely or Unlikely Unlikely Very Unlikely Question Title * 5. How helpful was United Way staff and Technical Support during this online application process? Excellent, went out of their way to help above and beyond! Above average, helped when asked but could be better. Average, helped but not in timely manner or was hard to reach. Below average, took too longer to answer and did not resolve issue. Poor, never answered, was rude, and prevented me from submitting application or good application. Other (please specify) Question Title * 6. How long did it take your agency program to fill out the online application? One day A few days One week Two weeks Entire application window Other (please specify) Question Title * 7. Do you have any other comments, questions, or concerns about the online application process or Watertown Area United Way partnership? Done