Colville IHA Communication and Customer Service Tenant Survey

Colville Communication and Customer Service Survey

Colville IHA would like to improve its communication with tenants and provide better customer service. Please complete the following 5-7 minute survey by May 9, 2016 to help us understand your needs and experience as well as how we can improve the services that we provide to you and your family. All responses to this survey will remain anonymous so please share your candid and honest feedback.

Question Title

* 1. What aspects of communication and customer service does the Colville IHA team do well? (example: receptionist remembers my name)

Question Title

* 2. Please rate your level of satisfaction with the Colville IHA team's communication and customer service when you are receiving the following services.

	Not satisfied	Somewhat satisfied	Satisfied	Very satisfied	Not applicable
Applying for housing	Applying for housing Not satisfied	Applying for housing Somewhat satisfied	Applying for housing Satisfied	Applying for housing Very satisfied	Applying for housing Not applicable
Making a payment	Making a payment Not satisfied	Making a payment Somewhat satisfied	Making a payment Satisfied	Making a payment Very satisfied	Making a payment Not applicable
Assistance with payment and compliance issues	Assistance with payment and compliance issues Not satisfied	Assistance with payment and compliance issues Somewhat satisfied	Assistance with payment and compliance issues Satisfied	Assistance with payment and compliance issues Very satisfied	Assistance with payment and compliance issues Not applicable
Receiving home repair services (work orders, modernization)	Receiving home repair services (work orders, modernization) Not satisfied	Receiving home repair services (work orders, modernization) Somewhat satisfied	Receiving home repair services (work orders, modernization) Satisfied	Receiving home repair services (work orders, modernization) Very satisfied	Receiving home repair services (work orders, modernization) Not applicable
Down Payment Assistance Program/Financial Education/Budget Counseling or Credit Repair	Down Payment Assistance Program/Financial Education/Budget Counseling or Credit Repair Not satisfied	Down Payment Assistance Program/Financial Education/Budget Counseling or Credit Repair Somewhat satisfied	Down Payment Assistance Program/Financial Education/Budget Counseling or Credit Repair Satisfied	Down Payment Assistance Program/Financial Education/Budget Counseling or Credit Repair Very satisfied	Down Payment Assistance Program/Financial Education/Budget Counseling or Credit Repair Not applicable
Elder Minor Home Repair Program	Elder Minor Home Repair Program Not satisfied	Elder Minor Home Repair Program Somewhat satisfied	Elder Minor Home Repair Program Satisfied	Elder Minor Home Repair Program Very satisfied	Elder Minor Home Repair Program Not applicable
Rental Assistance Program	Rental Assistance Program Not satisfied	Rental Assistance Program Somewhat satisfied	Rental Assistance Program Satisfied	Rental Assistance Program Very satisfied	Rental Assistance Program Not applicable
Working through eviction	Working through eviction Not satisfied	Working through eviction Somewhat satisfied	Working through eviction Satisfied	Working through eviction Very satisfied	Working through eviction Not applicable

Other (please specify)

Question Title

* 3. Please rate your overall level of satisfaction with the Colville IHA team's communication and customer service.

Not satisfied

Somewhat satisfied

Satisfied

Very satisfied

Not applicable

Not satisfied

Somewhat satisfied

Satisfied

Very satisfied

Not applicable

Other (please specify)

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33% of survey complete.