Exit this Survey Member Satisfaction Survey Question Title 1. How did you hear about Access Community Credit Union? Family Referral Existing Member Referral Advertisements Location/Convenience If *Advertisment, please list Radio, Mail, Web, Billboard, Television, Etc.. Question Title 2. How well does Access CCU understand/meet your financial needs? Very Well Good Average Below Average Poor N/A Sincere and Prompt Greeting Sincere and Prompt Greeting Very Well Sincere and Prompt Greeting Good Sincere and Prompt Greeting Average Sincere and Prompt Greeting Below Average Sincere and Prompt Greeting Poor Sincere and Prompt Greeting N/A Business Handled with Professionalism Business Handled with Professionalism Very Well Business Handled with Professionalism Good Business Handled with Professionalism Average Business Handled with Professionalism Below Average Business Handled with Professionalism Poor Business Handled with Professionalism N/A Offered Additional Services Offered Additional Services Very Well Offered Additional Services Good Offered Additional Services Average Offered Additional Services Below Average Offered Additional Services Poor Offered Additional Services N/A Left Credit Union Feeling Like an Owner Left Credit Union Feeling Like an Owner Very Well Left Credit Union Feeling Like an Owner Good Left Credit Union Feeling Like an Owner Average Left Credit Union Feeling Like an Owner Below Average Left Credit Union Feeling Like an Owner Poor Left Credit Union Feeling Like an Owner N/A Describe your experience Question Title 3. How well does Access Community Credit Union understand/meet your financial needs? Very Well Well Somewhat Well Not Well at All Question Title 4. Compared to our competitors, how would you rate our E-services? Significantly Better Slightly Better Very Similar Slightly Worse Significantly Worse Do Not Use E-service Website Website Significantly Better Website Slightly Better Website Very Similar Website Slightly Worse Website Significantly Worse Website Do Not Use E-service Home Banking Home Banking Significantly Better Home Banking Slightly Better Home Banking Very Similar Home Banking Slightly Worse Home Banking Significantly Worse Home Banking Do Not Use E-service Mobile Phone App Mobile Phone App Significantly Better Mobile Phone App Slightly Better Mobile Phone App Very Similar Mobile Phone App Slightly Worse Mobile Phone App Significantly Worse Mobile Phone App Do Not Use E-service E-statements E-statements Significantly Better E-statements Slightly Better E-statements Very Similar E-statements Slightly Worse E-statements Significantly Worse E-statements Do Not Use E-service Bill Pay Bill Pay Significantly Better Bill Pay Slightly Better Bill Pay Very Similar Bill Pay Slightly Worse Bill Pay Significantly Worse Bill Pay Do Not Use E-service Pop Money Transfers Pop Money Transfers Significantly Better Pop Money Transfers Slightly Better Pop Money Transfers Very Similar Pop Money Transfers Slightly Worse Pop Money Transfers Significantly Worse Pop Money Transfers Do Not Use E-service Question Title 5. Do you feel like you receive trusted advice when visiting the credit union? The advice is great The advice is good The advice is average The advice is below average The advice is poor N/A Checking Accounts Checking Accounts The advice is great Checking Accounts The advice is good Checking Accounts The advice is average Checking Accounts The advice is below average Checking Accounts The advice is poor Checking Accounts N/A Savings and Retirement Savings and Retirement The advice is great Savings and Retirement The advice is good Savings and Retirement The advice is average Savings and Retirement The advice is below average Savings and Retirement The advice is poor Savings and Retirement N/A Auto/Personal Loans Auto/Personal Loans The advice is great Auto/Personal Loans The advice is good Auto/Personal Loans The advice is average Auto/Personal Loans The advice is below average Auto/Personal Loans The advice is poor Auto/Personal Loans N/A Credit Cards Credit Cards The advice is great Credit Cards The advice is good Credit Cards The advice is average Credit Cards The advice is below average Credit Cards The advice is poor Credit Cards N/A Home Equity Home Equity The advice is great Home Equity The advice is good Home Equity The advice is average Home Equity The advice is below average Home Equity The advice is poor Home Equity N/A Other (please specify) Question Title 6. How may we improve your experience with the credit union or gain your business? Question Title 7. Would you like to be contacted about the survey you have just taken or the comments you have made? Yes, I would like to be contacted No, I prefer to remain anonymous If "yes" please leave your name, telephone and email address below. Question Title 8. How likely are you to refer Access Community Credit Union to your friends and family? Very Likely Somewhat Likely Not Likely Not At All Submit response >>
