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End User Embracement of Newly Introduced Technologies Survey
1.
Are you an end user of a UK policing/law enforcement technology system (computer or mobile based)?
Yes
No
2.
Thinking about your experience with newly introduced technologies in your policing/law enforcement career, to what extent have the following influenced your adoption of such technologies?
1 – Very strongly discouraged me
2 – Strongly discouraged me
3 – Somewhat discouraged me
4 – No influence on me
5 – Somewhat encouraged me
6 – Strongly encouraged me
7 – Very strongly encouraged me
Believing the technology will improve your job performance
1 – Very strongly discouraged me
2 – Strongly discouraged me
3 – Somewhat discouraged me
4 – No influence on me
5 – Somewhat encouraged me
6 – Strongly encouraged me
7 – Very strongly encouraged me
How easy the technology was to use
1 – Very strongly discouraged me
2 – Strongly discouraged me
3 – Somewhat discouraged me
4 – No influence on me
5 – Somewhat encouraged me
6 – Strongly encouraged me
7 – Very strongly encouraged me
Your colleagues’ perceptions of the technology
1 – Very strongly discouraged me
2 – Strongly discouraged me
3 – Somewhat discouraged me
4 – No influence on me
5 – Somewhat encouraged me
6 – Strongly encouraged me
7 – Very strongly encouraged me
The availability of support from your organisation
1 – Very strongly discouraged me
2 – Strongly discouraged me
3 – Somewhat discouraged me
4 – No influence on me
5 – Somewhat encouraged me
6 – Strongly encouraged me
7 – Very strongly encouraged me
How much you enjoyed using the technology
1 – Very strongly discouraged me
2 – Strongly discouraged me
3 – Somewhat discouraged me
4 – No influence on me
5 – Somewhat encouraged me
6 – Strongly encouraged me
7 – Very strongly encouraged me
How much you were satisfied in using the technology
1 – Very strongly discouraged me
2 – Strongly discouraged me
3 – Somewhat discouraged me
4 – No influence on me
5 – Somewhat encouraged me
6 – Strongly encouraged me
7 – Very strongly encouraged me
Your opinion of the cost v benefits of the technology
1 – Very strongly discouraged me
2 – Strongly discouraged me
3 – Somewhat discouraged me
4 – No influence on me
5 – Somewhat encouraged me
6 – Strongly encouraged me
7 – Very strongly encouraged me
Your ability to naturally integrate new tools/technology into your work routine
1 – Very strongly discouraged me
2 – Strongly discouraged me
3 – Somewhat discouraged me
4 – No influence on me
5 – Somewhat encouraged me
6 – Strongly encouraged me
7 – Very strongly encouraged me
Your confidence in the new technologies’ accuracy
1 – Very strongly discouraged me
2 – Strongly discouraged me
3 – Somewhat discouraged me
4 – No influence on me
5 – Somewhat encouraged me
6 – Strongly encouraged me
7 – Very strongly encouraged me
Your confidence in the new technologies' reliability
1 – Very strongly discouraged me
2 – Strongly discouraged me
3 – Somewhat discouraged me
4 – No influence on me
5 – Somewhat encouraged me
6 – Strongly encouraged me
7 – Very strongly encouraged me
Any concerns about legal implications
1 – Very strongly discouraged me
2 – Strongly discouraged me
3 – Somewhat discouraged me
4 – No influence on me
5 – Somewhat encouraged me
6 – Strongly encouraged me
7 – Very strongly encouraged me
Any concerns about ethical implications
1 – Very strongly discouraged me
2 – Strongly discouraged me
3 – Somewhat discouraged me
4 – No influence on me
5 – Somewhat encouraged me
6 – Strongly encouraged me
7 – Very strongly encouraged me
Your fears over using new technologies
1 – Very strongly discouraged me
2 – Strongly discouraged me
3 – Somewhat discouraged me
4 – No influence on me
5 – Somewhat encouraged me
6 – Strongly encouraged me
7 – Very strongly encouraged me
Your managers endorsing the use of the technology
1 – Very strongly discouraged me
2 – Strongly discouraged me
3 – Somewhat discouraged me
4 – No influence on me
5 – Somewhat encouraged me
6 – Strongly encouraged me
7 – Very strongly encouraged me
Seeing positive evidence of the benefits of the technology
1 – Very strongly discouraged me
2 – Strongly discouraged me
3 – Somewhat discouraged me
4 – No influence on me
5 – Somewhat encouraged me
6 – Strongly encouraged me
7 – Very strongly encouraged me
Concerns about whether the public support policing/law enforcement using the technology
1 – Very strongly discouraged me
2 – Strongly discouraged me
3 – Somewhat discouraged me
4 – No influence on me
5 – Somewhat encouraged me
6 – Strongly encouraged me
7 – Very strongly encouraged me
Other (please specify)
3.
Thinking about those which have influenced you the most, why have they been most effective in positively influencing you to embrace new technologies?
4.
Thinking about those which have influenced you the least, why have they been least effective in influencing you to embrace new technologies?
5.
Using the following scoring, answer each question in relation to a time when you’ve experienced the introduction of a new technology in a policing/law enforcement (supporting) role.
1 – Very low
2 – Low
3 – Moderately low
4 – None/neutral
5 – Moderately high
6 – High
7 – Very high
What level of familiarity with the technology did you have including after any training or use of it?
1 – Very low
2 – Low
3 – Moderately low
4 – None/neutral
5 – Moderately high
6 – High
7 – Very high
What level of skills did you have in being able to use the technology?
1 – Very low
2 – Low
3 – Moderately low
4 – None/neutral
5 – Moderately high
6 – High
7 – Very high
What level of support did you have in being able to use the technology?
1 – Very low
2 – Low
3 – Moderately low
4 – None/neutral
5 – Moderately high
6 – High
7 – Very high
How easy did you feel it was to incorporate using the technology in your role?
1 – Very low
2 – Low
3 – Moderately low
4 – None/neutral
5 – Moderately high
6 – High
7 – Very high
How easy did you feel it was to sustain using the technology in your role?
1 – Very low
2 – Low
3 – Moderately low
4 – None/neutral
5 – Moderately high
6 – High
7 – Very high
How effective were any supporting policies and processes regarding the technology?
1 – Very low
2 – Low
3 – Moderately low
4 – None/neutral
5 – Moderately high
6 – High
7 – Very high
What level of resourcing (time, equipment, licensing, funding, internet connectivity and workload capacity) existed to help support you in using the technology?
1 – Very low
2 – Low
3 – Moderately low
4 – None/neutral
5 – Moderately high
6 – High
7 – Very high
How positive were the views and support of your colleagues regarding you embracing the technology?
1 – Very low
2 – Low
3 – Moderately low
4 – None/neutral
5 – Moderately high
6 – High
7 – Very high
How positive were the views and support of your managers regarding you embracing the technology?
1 – Very low
2 – Low
3 – Moderately low
4 – None/neutral
5 – Moderately high
6 – High
7 – Very high
How positive were your feelings towards using the technology?
1 – Very low
2 – Low
3 – Moderately low
4 – None/neutral
5 – Moderately high
6 – High
7 – Very high
What level of feeling did you have about the new technology improving your ability to undertake your role?
1 – Very low
2 – Low
3 – Moderately low
4 – None/neutral
5 – Moderately high
6 – High
7 – Very high
What level of incentives, rewards and recognition was there to assist you using the technology?
1 – Very low
2 – Low
3 – Moderately low
4 – None/neutral
5 – Moderately high
6 – High
7 – Very high
To what level of effectiveness did the technology support your goals, objectives and targets?
1 – Very low
2 – Low
3 – Moderately low
4 – None/neutral
5 – Moderately high
6 – High
7 – Very high
To what level of effectiveness did the technology support your organisation's goals, objectives and targets?
1 – Very low
2 – Low
3 – Moderately low
4 – None/neutral
5 – Moderately high
6 – High
7 – Very high
What level of confidence did you have in being able to use the technology?
1 – Very low
2 – Low
3 – Moderately low
4 – None/neutral
5 – Moderately high
6 – High
7 – Very high
To what level did the technology support and enhance your role and professional responsibility?
1 – Very low
2 – Low
3 – Moderately low
4 – None/neutral
5 – Moderately high
6 – High
7 – Very high
What was your overall level of satisfaction with the new technology?
1 – Very low
2 – Low
3 – Moderately low
4 – None/neutral
5 – Moderately high
6 – High
7 – Very high
6.
Which of the following best describes your approach to embracing new technologies in your policing/law enforcement (supporting) role?
I am open to trying new technologies and see their potential quickly
I prefer to use traditional methods and only adopt new technologies when absolutely necessary
I wait for others to try new technologies first before adopting them
I actively seek out and test new technologies before most others
I only adopt new technologies when they become widely used
I am open to trying new technologies and see their potential quickly
I prefer to use traditional methods and only adopt new technologies when absolutely necessary
I wait for others to try new technologies first before adopting them
I actively seek out and test new technologies before most others
I only adopt new technologies when they become widely used
7.
Why do you feel this best reflects your approach of embracing new technologies?
8.
How important do you feel the following are in supporting you (as an end user) to successfully adopt new technologies into your policing/law enforcement (supporting) role?
1 – Highly unimportant
2 – Unimportant
3 – Somewhat unimportant
4 – Neither important nor unimportant
5 – Somewhat important
6 – Important
7 – Very important
Having strong standardised policies and procedures in place across the UK policing/law enforcement sector regarding the technology
1 – Highly unimportant
2 – Unimportant
3 – Somewhat unimportant
4 – Neither important nor unimportant
5 – Somewhat important
6 – Important
7 – Very important
Having strong force/agency-level policies and procedures in place regarding the technology
1 – Highly unimportant
2 – Unimportant
3 – Somewhat unimportant
4 – Neither important nor unimportant
5 – Somewhat important
6 – Important
7 – Very important
Having strong unit/department-level policies and procedures in place regarding the technology
1 – Highly unimportant
2 – Unimportant
3 – Somewhat unimportant
4 – Neither important nor unimportant
5 – Somewhat important
6 – Important
7 – Very important
Providing sufficient training to be able to properly use the new technology
1 – Highly unimportant
2 – Unimportant
3 – Somewhat unimportant
4 – Neither important nor unimportant
5 – Somewhat important
6 – Important
7 – Very important
Providing sufficient support to help with problems when using the new technology
1 – Highly unimportant
2 – Unimportant
3 – Somewhat unimportant
4 – Neither important nor unimportant
5 – Somewhat important
6 – Important
7 – Very important
Having a peer network who can help when you encounter problems in using the technology or you want to use more advanced aspects of it
1 – Highly unimportant
2 – Unimportant
3 – Somewhat unimportant
4 – Neither important nor unimportant
5 – Somewhat important
6 – Important
7 – Very important
The new technology being user-friendly and intuitive in operating it
1 – Highly unimportant
2 – Unimportant
3 – Somewhat unimportant
4 – Neither important nor unimportant
5 – Somewhat important
6 – Important
7 – Very important
The new technology being the most up-to-date version
1 – Highly unimportant
2 – Unimportant
3 – Somewhat unimportant
4 – Neither important nor unimportant
5 – Somewhat important
6 – Important
7 – Very important
The new technology supporting you in achieving your role
1 – Highly unimportant
2 – Unimportant
3 – Somewhat unimportant
4 – Neither important nor unimportant
5 – Somewhat important
6 – Important
7 – Very important
The new technology having an established legal basis prior to you using it
1 – Highly unimportant
2 – Unimportant
3 – Somewhat unimportant
4 – Neither important nor unimportant
5 – Somewhat important
6 – Important
7 – Very important
The new technology having an established ethical basis prior to you using it
1 – Highly unimportant
2 – Unimportant
3 – Somewhat unimportant
4 – Neither important nor unimportant
5 – Somewhat important
6 – Important
7 – Very important
The new technology having been accepted by society for use by UK policing/law enforcement prior to you using it
1 – Highly unimportant
2 – Unimportant
3 – Somewhat unimportant
4 – Neither important nor unimportant
5 – Somewhat important
6 – Important
7 – Very important
The new technology already being used in other areas of the UK public/private sectors, enabling UK policing/law enforcement to consider this as a level of public acceptance towards the technology’s use
1 – Highly unimportant
2 – Unimportant
3 – Somewhat unimportant
4 – Neither important nor unimportant
5 – Somewhat important
6 – Important
7 – Very important
Other (please specify)
9.
What are the top 5 considerations which motivate you the most in successfully adopting new technologies as an end user in your policing/law enforcement (supporting) role and why? (Whether already mentioned in this survey or not)
1st consideration: (highest)
2nd consideration:
3rd consideration:
4th consideration:
5th consideration:
10.
Which 3 considerations motivate you the least in adopting new technologies as an end user in your policing/law enforcement (supporting) role and why? (Whether already mentioned in this survey or not)
1st least motivating consideration
2nd least motivating consideration
3rd least motivating consideration
Demographic Questions
11.
What is your gender?
Female
Male
Non-binary/Other
Prefer not to say
12.
What is your ethnic group? Choose one option that best describes your ethnic group or background based on the UK Office for National Statistics categories:
English/Welsh/Scottish/Northern Irish/British
Irish
Gypsy or Irish Traveller
Any other White background, please describe below
White and Black Caribbean
White and Black African
White and Asian
Any other Mixed/Multiple ethnic background, please describe below
Indian
Pakistani
Bangladeshi
Chinese
Any other Asian background, please describe below
African
Caribbean
Any other Black/African/Caribbean background, please describe below
Arab
Prefer not to say
Any other ethnic group, please describe
Other (please specify)
13.
Do you identify as being:
Heterosexual/straight
Gay/lesbian
Bisexual
Other sexual orientation
Prefer not to say
14.
What is your age group?
Under 18
18-24
25-34
35-44
45-54
55-64
65+
Prefer not to say
15.
What rank/grade level are you?
Executive Leader (NPCC rank or equivalent)
Senior Manager (Superintendent and above or equivalent)
Manager (Inspector and above or equivalent)
Team Leader (Sergeant or equivalent)
Team Member (Constable or equivalent)
Prefer not to say
Thank you for completing this survey, your support is very much appreciated. It has received a favourable ethics opinion by The Open University Human Research Ethics Committee ref 2025-0869-4. Should you wish to speak to anybody about it then please contact the principal researcher, Russ Hinton, at: russell.hinton@open.ac.uk or his PhD supervisor, Dr Ian Kennedy, at ian.m.kennedy@open.ac.uk.