Rug Doctor Innovation Consumer Satisfaction 2018

Your Rental Experience

* indicates questions requiring an answer to qualify for discount

Question Title

* 1. Have you rented from Rug Doctor before?

No

Yes, I rented within the last year

Yes, I rented within 1-2 years ago

Yes, I’ve rented before and it was longer than 3 years ago

Question Title

* 2. Overall, how satisfied were you with your experience of using this new model of the Rug Doctor machine?

Not Satisfied

Somewhat not satisfied

Neutral

Somewhat satisfied

Satisfied

Not Satisfied

Somewhat not satisfied

Neutral

Somewhat satisfied

Satisfied

Question Title

* 3. How did your experience with the new Rug Doctor machine compare to your previous experiences with Rug Doctor?

Much better than before

Better than before

Same as before

Worse than before

Much worse than before

n/a - I have not rented from Rug Doctor in the past

Question Title

* 4. How likely is it that you would recommend Rug Doctor to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

0

1

2

3

4

5

6

7

8

9

10

0

1

2

3

4

5

6

7

8

9

10

Question Title

* 5. Based on your experience with the new Rug Doctor machine, how likely are you to rent from Rug Doctor in the future?

Much less likely

Less likely

Same as before

More likely

Much more likely

Much less likely

Less likely

Same as before

More likely

Much more likely