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Rug Doctor Innovation Consumer Satisfaction 2018
Your Rental Experience
* indicates questions requiring an answer to qualify for discount
OK
*
1.
Have you rented from Rug Doctor before?
(Required.)
No
Yes, I rented within the last year
Yes, I rented within 1-2 years ago
Yes, I’ve rented before and it was longer than 3 years ago
*
2.
Overall, how satisfied were you with your experience of using this new model of the Rug Doctor machine?
(Required.)
Not Satisfied
1 star
Somewhat not satisfied
2 stars
Neutral
3 stars
Somewhat satisfied
4 stars
Satisfied
5 stars
*
3.
How did your experience with the new Rug Doctor machine compare to your previous experiences with Rug Doctor?
(Required.)
Much better than before
Better than before
Same as before
Worse than before
Much worse than before
n/a - I have not rented from Rug Doctor in the past
*
4.
On a scale of 0 to 10,
How likely is it that you would recommend Rug Doctor to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
(Required.)
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
*
5.
Based on your experience with the new Rug Doctor machine, how likely are you to rent from Rug Doctor in the future?
(Required.)
Much less likely
Less likely
Same as before
More likely
Much more likely
Much less likely
Less likely
Same as before
More likely
Much more likely
