Lombard Tyres Brand Awareness & Perfomance Lombard Tyres Question Title * 1. Name and Surname Question Title * 2. Mobile number Question Title * 3. Email Question Title * 4. Have you heard of the Lombard Tyres brand? Yes, and I have Yes, but I have never used Lombard Tyres before No Question Title * 5. Have you used Lombard Tyres before to buy tyres? Yes No Question Title * 6. How exciting is our Lombard Tyres brand? Extremely exciting Very exciting Somewhat exciting Not so exciting Not at all exciting Question Title * 7. When you think of tyres, what tyre company come to mind? Question Title * 8. Which of the following tyre brands do we sell (Select all that apply) Goodyear Goodride Firestone Dunlop Kumho Tyres Hankook Bridgestone Michelin Question Title * 9. How likely is it that you would recommend Lombard Tyres to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 10. How well does Lombard Tyres perform on price? Excellent Very good Good Fair Poor Question Title * 11. How well does Lombard Tyres perform on quality? Excellent Very good Good Fair Poor Question Title * 12. Compared to our competitors, how effective is Lombard Tyres? Much more effective Somewhat more effective Slightly more effective About as effective Slightly less effective Somewhat less effective Much less effective Question Title * 13. What changes is needed to most improve the current experience at Lombard Tyres? Question Title * 14. Compared to our competitors, is our service quality better, worse, or about the same? A great deal better Quite a bit better Somewhat better About the same Somewhat worse Quite a bit worse A great deal worse Don't know Question Title * 15. What words first come to mind when you think of Lombard Tyres? Question Title * 16. How visually appealing is our Lombard Tyres Branches? Extremely appealing Very appealing Somewhat appealing Not so appealing Not at all appealing Question Title * 17. What do you like least about the Lombard Tyres Branches? Service Bathrooms Reception Area Waiting Area Workshop Area Other (please specify) Question Title * 18. What do you like most about the Lombard Tyres Branches? Reception Area Bathrooms Waiting Area Service Workshop Area Other (please specify) Question Title * 19. How likely are you to return to Lombard Tyres? Extremely likely Very likely Moderately likely Slightly likely Not at all likely Question Title * 20. How would you rate the value for money of our products? Excellent Above average Average Below average Poor Question Title * 21. How long have you been a customer of Lombard Tyres? This is my first purchase Less than six months Six months to a year 1 - 2 years 3 or more years I haven't made a purchase yet Question Title * 22. Overall, are you satisfied with the service received from the employees at our company, neither satisfied nor dissatisfied with the service, or dissatisfied with the service? Extremely satisfied Moderately satisfied Slightly satisfied Neither satisfied nor dissatisfied Slightly dissatisfied Moderately dissatisfied Extremely dissatisfied Question Title * 23. How professional is Lombard Tyres? Extremely professional Very professional Somewhat professional Not so professional Not at all professional Question Title * 24. What does Lombard Tyres do really well? Question Title * 25. What changes would Lombard Tyres have to make for you to give it a higher rating? Question Title * 26. How convenient is our Lombard Tyres Branches to use? Extremely convenient Very convenient Moderately convenient Slightly convenient Not at all convenient Question Title * 27. What changes would most improve our service? Question Title * 28. How knowledgeable did our sales representative seem to you? Extremely knowledgeable Very knowledgeable Somewhat knowledgeable Not so knowledgeable Not at all knowledgeable Question Title * 29. How important do the employees at our company make you feel? Extremely important Very important Moderately important Slightly important Not at all important Question Title * 30. How convenient is our location for you? Extremely convenient Very convenient Moderately convenient Slightly convenient Not at all convenient Question Title * 31. Which other products/services do we offer? Question Title * 32. Where do you currently purchase your vehicle battery from? Question Title * 33. Did you know that you can purchase vehicle batteries from Lombard Tyres? Yes No Done