Taxi Services Survey

This survey has been developed to collect data and experiences of women and non-binary people with disability as customers who use taxis in particular Maxi Taxi’s or wheelchair accessible vehicles.

As for many women with disability who have mobility issues or are wheelchair users’ accessible vehicles are imperative to provide transport, independence and freedom of movement like other Australian citizens.

Your participation in this survey will assist with gathering evidence to support a more equitable service where passengers have access to service.

If you need assistance completing this survey, please contact WDV on (03) 9286 7800. 

Victorian Taxi Commission:  https://cpv.vic.gov.au/about-us/contact-us
Customer care number- 1800 638 802
Customer complaint form: https://cpv.vic.gov.au/about-us/feedback-form/temporary-feedback-form

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* 1. Are you a WDV member?

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* 2. What is your postcode?

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* 3. What is your age range?

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* 4. How do you rate your experience with booking a taxi by using OFFICE BOOKING STAFF?

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* 5. How do you rate your experience with booking a taxi by using an AUTOMATED BOOKING SYSTEM? 

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* 6. How do you rate your experience with booking a taxi by using an APP BOOKING SYSTEM? 

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* 7. Are you able to book a MAXI TAXI at any time?

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* 8. Are there restricted hours in which MAXI TAXI’s are not available which inhibit your ability to attend work, education, appointments or social events?

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* 9. How do you rate your WAIT TIME experience with booking a taxi by using OFFICE BOOKING STAFF? 

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* 10. How do you rate your WAIT TIME experience with booking a taxi by using an AUTOMATED BOOKING SYSTEM? 

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* 11. How do you rate your WAIT TIME experience with booking a taxi through the APP BOOKING SYSTEM? 

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* 12. How do you rate your WAIT TIME experience at DESIGNATED TAXI RANKS? 

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* 13. How do you rate your EXPERIENCE and TREATMENT by TAXI DRIVERS?

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* 14. How do you rate your EXPERIENCE and TREATMENT by OFFICE BOOKING STAFF?

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* 15. How do you rate your EXPERIENCE and TREATMENT by COMPLAINTS UNIT?

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* 16. Have you ever experienced a driver’s unprofessional behaviour (including ableist, sexist, racist, transphobic, homophobic, fatphobic comments or assumptions)?

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* 17. Have you ever experienced a driver’s predatory behavior?

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* 18. Have you ever experienced being ignored or made to feel unsafe by a driver as they are on the phone the entire trip? (unrelated to taxi business)

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* 19. Would you use other services such as Uber, Shebar and/or Private Services if they were wheelchair accessible?

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* 20. Have negative experiences with regional Taxi Services impacted your quality of life? If YES, and you feel comfortable doing so please explain further.

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* 21. Thinking about the following, how concerned are you that your personal security may be put at risk whilst being a patron of a regional Taxi Service?

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* 22. Would you feel confident, safer and more respected as a customer if  ACCESSIBILITY AND INCLUSIVITY TRAINING FOR DRIVERS WAS IMPLEMENTED?

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* 23. Would you feel confident, safer and more respected as a customer if  ACCESSIBILITY AND INCLUSIVITY TRAINING FOR MANAGERS WAS IMPLEMENTED?

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* 24. Would you feel confident, safer and more respected as a customer if  ACCESSIBILITY AND INCLUSIVITY TRAINING FOR OFFICE BOOKINGS STAFF WAS IMPLEMENTED?

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* 25. Would you feel confident, safer and more respected as a customer if there were INCREASED INCENTIVES FOR DRIVERS OF MAXI TAXIS PRIORITISING INDIVIDUAL DISABLED PATRONS?

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* 26. Would you feel confident, safer and more respected as a customer if there were CLEAR AND CONSISTENT PROCESSES TO PURSUE A COMPLAINT?

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* 27. Would you feel confident, safer and more respected as a customer if PERFORMANCE AND SERVICE WAS MONITERED AND EVALUATED REGULARLY? 

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