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GNV Customer Satisfaction Survey -- Hospitality Council
1.
How long have you been a customer of Gainesville Regional Airport (GNV)?
Less than six months
Six months to a year
1 - 2 years
3 or more years
I haven't become a customer yet
Comments:
2.
Overall, how satisfied or dissatisfied are you with the Gainesville Regional Airport?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
Comments:
3.
Which of the following words would you use to describe our airport experience? Select all that apply.
Reliable
High quality
Friendly
Convenient
Good value for money
Overpriced
Impractical
Ineffective
Poor quality
Unreliable
Comments:
4.
How well does GNV meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
Comments:
5.
How would you rate the quality of GNV?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
Comments:
6.
How would you rate the value for money spent for parking and food service at GNV?
Excellent
Above average
Average
Below average
Poor
Comments:
7.
How responsive have we been to your questions or concerns about GNV?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
Comments:
8.
On a scale of 0 to 10,
How likely is it that you would recommend GNV to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
9.
What recommendations would you have for improvements or services at GNV?
10.
Do you have any other comments, questions, or concerns?
Current Progress,
0 of 10 answered
