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* 1. Are you a Bartlesville Resident?

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* 2. Age?

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* 3. In the past 12 months, how often did you visit the Bartlesville Public Library (BPL)?

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* 4. If you used the library in the past 12 months, what did you or your family do? (Check all that apply)

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* 5. If you do not use the library regularly, why not? (Check all that apply)

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* 6. How do you prefer to learn about library services/programs? (Check all that apply)

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* 7. Please select up to 5 programs or services you think are most important for the library to offer.

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* 8. How would you rate your customer satisfaction with the Library? (Select the response that best reflects your experience)

  Strongly Agree Agree Neutral Disagree Strongly Disagree
The library has excellent customer service.
I feel very welcome at the library.
The library understands my needs.
Library staff are helpful and knowledgeable.
I would recommend the library to a friend.

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* 9. How would you rate the library's?

  Extremely Satisfied Somewhat Satisfied Neutral Somewhat dissatisfied Extremely dissatisfied
Overall facility/building
Adult collection of materials
Youth collection of materials
Adult programs
Youth programs
WiFi and computer access
Copying, printing, faxing and scanning services
Digital collection
Outreach services
Meeting spaces
Literacy services

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* 10. What type of reading materials are you most interested in?

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* 11. For strategic planning purposes, the library is considering adding new materials or services. What are some things you'd like to see at the library in the future? (Please select all that apply)

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* 12. Is there anything else you would like to share when thinking about the future of the Bartlesville Public Library?

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