Question Title

* 1. How long have you used our product/service?

Question Title

* 2. How often do you purchase our product or use our service?

Question Title

* 3. How satisfied are you with the following characteristics of our product and service?

  Dissatisfied  Less Than Satisfied Satisfied More Than Satisfied  Very Satisfied N/A
Quality
Price
Purchase Experience
Installation or First Use Experience
Usage Experience
After-Purchase Service (Customer Service, Etc.)
Repeat Purchase Experience

Question Title

* 4. Overall, how satisfied were you with our product/service?

  Dissatisfied Less Than Satisfied Satisfied More than Satisfied Very Satisfied N/A
Product/Service

Question Title

* 5. Which 2 of the following characteristics are most important when purchasing from TMV Control Systems?

Question Title

* 6. Thinking of your most recent experience with our product/service, how much do you agree with the following statements?

  Disagree Do Not Fully Agree Agree More Than Agree Strongly Agree
Product/Service was worth the purchase price
Product/Service does what it claims
Product/Service does what I need 
Product/Service is easy to use
Product/Service is competitively priced

Question Title

* 7. What do you like about our product/service?

Question Title

* 8. What do you dislike about our product/service?

Question Title

* 9. Would you purchase our product/service again?

  Definitely Not Probably Not Unsure Probably Definitely
Purchase Again

Question Title

* 10. Would you recommend our product/service to colleagues or contacts within your industry?

  Definitely Not Probably Not Unsure Probably Definitely
Recommend

Question Title

* 11. Why do you feel that way about purchasing and recommending our product and service?

Question Title

* 12. What suggestions do you have to improve our product/service?

Question Title

* 13. On a scale of 1-5, with 5 being strongly agree, based on your most recent call to TMV Control Systems, how strongly do you agree or disagree with the following statements?

  1 2 3 4 5
It was easy to contact a support person
Support person was knowledgeable
Support person provided answers quickly
Support person was courteous

Question Title

* 14. On a scale of 1-5, with 5 being very important, please rate how important the following items are to you when interacting with the support department of a company like TMVControl Systems. 

  1 2 3 4 5
Easy to contact a support person
Support person was knowledgeable
Support person provides answers quickly
Support person is courteous

T