TMV Control Systems Inc. Question Title * 1. How long have you used our product/service? Less than 6 months More than 6 months but less than 1 year 1-3 years Over 3 years Never used OK Question Title * 2. How often do you purchase our product or use our service? Once per month or more 6-10 times per year 5 times or less per year 3 times or less per year OK Question Title * 3. How satisfied are you with the following characteristics of our product and service? Dissatisfied Less Than Satisfied Satisfied More Than Satisfied Very Satisfied N/A Quality Quality Dissatisfied Quality Less Than Satisfied Quality Satisfied Quality More Than Satisfied Quality Very Satisfied Quality N/A Price Price Dissatisfied Price Less Than Satisfied Price Satisfied Price More Than Satisfied Price Very Satisfied Price N/A Purchase Experience Purchase Experience Dissatisfied Purchase Experience Less Than Satisfied Purchase Experience Satisfied Purchase Experience More Than Satisfied Purchase Experience Very Satisfied Purchase Experience N/A Installation or First Use Experience Installation or First Use Experience Dissatisfied Installation or First Use Experience Less Than Satisfied Installation or First Use Experience Satisfied Installation or First Use Experience More Than Satisfied Installation or First Use Experience Very Satisfied Installation or First Use Experience N/A Usage Experience Usage Experience Dissatisfied Usage Experience Less Than Satisfied Usage Experience Satisfied Usage Experience More Than Satisfied Usage Experience Very Satisfied Usage Experience N/A After-Purchase Service (Customer Service, Etc.) After-Purchase Service (Customer Service, Etc.) Dissatisfied After-Purchase Service (Customer Service, Etc.) Less Than Satisfied After-Purchase Service (Customer Service, Etc.) Satisfied After-Purchase Service (Customer Service, Etc.) More Than Satisfied After-Purchase Service (Customer Service, Etc.) Very Satisfied After-Purchase Service (Customer Service, Etc.) N/A Repeat Purchase Experience Repeat Purchase Experience Dissatisfied Repeat Purchase Experience Less Than Satisfied Repeat Purchase Experience Satisfied Repeat Purchase Experience More Than Satisfied Repeat Purchase Experience Very Satisfied Repeat Purchase Experience N/A OK Question Title * 4. Overall, how satisfied were you with our product/service? Dissatisfied Less Than Satisfied Satisfied More than Satisfied Very Satisfied N/A Product/Service Product/Service Dissatisfied Product/Service Less Than Satisfied Product/Service Satisfied Product/Service More than Satisfied Product/Service Very Satisfied Product/Service N/A OK Question Title * 5. Which 2 of the following characteristics are most important when purchasing from TMV Control Systems? Quality Price Purchase Experience Installation or First Use Experience Usage Experience After-Purchase Service (Customer Service, Etc.) Repeat Purchase Experience OK Question Title * 6. Thinking of your most recent experience with our product/service, how much do you agree with the following statements? Disagree Do Not Fully Agree Agree More Than Agree Strongly Agree Product/Service was worth the purchase price Product/Service was worth the purchase price Disagree Product/Service was worth the purchase price Do Not Fully Agree Product/Service was worth the purchase price Agree Product/Service was worth the purchase price More Than Agree Product/Service was worth the purchase price Strongly Agree Product/Service does what it claims Product/Service does what it claims Disagree Product/Service does what it claims Do Not Fully Agree Product/Service does what it claims Agree Product/Service does what it claims More Than Agree Product/Service does what it claims Strongly Agree Product/Service does what I need Product/Service does what I need Disagree Product/Service does what I need Do Not Fully Agree Product/Service does what I need Agree Product/Service does what I need More Than Agree Product/Service does what I need Strongly Agree Product/Service is easy to use Product/Service is easy to use Disagree Product/Service is easy to use Do Not Fully Agree Product/Service is easy to use Agree Product/Service is easy to use More Than Agree Product/Service is easy to use Strongly Agree Product/Service is competitively priced Product/Service is competitively priced Disagree Product/Service is competitively priced Do Not Fully Agree Product/Service is competitively priced Agree Product/Service is competitively priced More Than Agree Product/Service is competitively priced Strongly Agree OK Question Title * 7. What do you like about our product/service? OK Question Title * 8. What do you dislike about our product/service? OK Question Title * 9. Would you purchase our product/service again? Definitely Not Probably Not Unsure Probably Definitely Purchase Again Purchase Again Definitely Not Purchase Again Probably Not Purchase Again Unsure Purchase Again Probably Purchase Again Definitely OK Question Title * 10. Would you recommend our product/service to colleagues or contacts within your industry? Definitely Not Probably Not Unsure Probably Definitely Recommend Recommend Definitely Not Recommend Probably Not Recommend Unsure Recommend Probably Recommend Definitely OK Question Title * 11. Why do you feel that way about purchasing and recommending our product and service? OK Question Title * 12. What suggestions do you have to improve our product/service? OK Question Title * 13. On a scale of 1-5, with 5 being strongly agree, based on your most recent call to TMV Control Systems, how strongly do you agree or disagree with the following statements? 1 2 3 4 5 It was easy to contact a support person It was easy to contact a support person 1 It was easy to contact a support person 2 It was easy to contact a support person 3 It was easy to contact a support person 4 It was easy to contact a support person 5 Support person was knowledgeable Support person was knowledgeable 1 Support person was knowledgeable 2 Support person was knowledgeable 3 Support person was knowledgeable 4 Support person was knowledgeable 5 Support person provided answers quickly Support person provided answers quickly 1 Support person provided answers quickly 2 Support person provided answers quickly 3 Support person provided answers quickly 4 Support person provided answers quickly 5 Support person was courteous Support person was courteous 1 Support person was courteous 2 Support person was courteous 3 Support person was courteous 4 Support person was courteous 5 OK Question Title * 14. On a scale of 1-5, with 5 being very important, please rate how important the following items are to you when interacting with the support department of a company like TMVControl Systems. 1 2 3 4 5 Easy to contact a support person Easy to contact a support person 1 Easy to contact a support person 2 Easy to contact a support person 3 Easy to contact a support person 4 Easy to contact a support person 5 Support person was knowledgeable Support person was knowledgeable 1 Support person was knowledgeable 2 Support person was knowledgeable 3 Support person was knowledgeable 4 Support person was knowledgeable 5 Support person provides answers quickly Support person provides answers quickly 1 Support person provides answers quickly 2 Support person provides answers quickly 3 Support person provides answers quickly 4 Support person provides answers quickly 5 Support person is courteous Support person is courteous 1 Support person is courteous 2 Support person is courteous 3 Support person is courteous 4 Support person is courteous 5 OK DONE
