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* 1. How do you feel your complaint was handled on a whole?

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* 2. Was your first point of contact responded to within 24 working hours?

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* 3. How would you rate our team on the following from when you made your initial complaint?

  Poor Below average Average Good Excellent
Customer Service
Professionalism 
Friendliness 
Communication

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* 4. Are you satisfied that the complaint has now been resolved?

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* 5. Please advise us about anything that you think that we could have done better or improved on?

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* 6. Do you have any further comments or feedback in regards to how the complaint was handled, staff members or works carried out?

Thank you for taking the time to complete our feedback form, it is greatly appreciated
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