Complaints feedback Question Title * 1. How do you feel your complaint was handled on a whole? Poor Below average Average Good Excellent N/A Poor Below average Average Good Excellent N/A OK Question Title * 2. Was your first point of contact responded to within 24 working hours? Yes No OK Question Title * 3. How would you rate our team on the following from when you made your initial complaint? Poor Below average Average Good Excellent Customer Service Customer Service Poor Customer Service Below average Customer Service Average Customer Service Good Customer Service Excellent Professionalism Professionalism Poor Professionalism Below average Professionalism Average Professionalism Good Professionalism Excellent Friendliness Friendliness Poor Friendliness Below average Friendliness Average Friendliness Good Friendliness Excellent Communication Communication Poor Communication Below average Communication Average Communication Good Communication Excellent OK Question Title * 4. Are you satisfied that the complaint has now been resolved? Yes No OK Question Title * 5. Please advise us about anything that you think that we could have done better or improved on? OK Question Title * 6. Do you have any further comments or feedback in regards to how the complaint was handled, staff members or works carried out? OK Thank you for taking the time to complete our feedback form, it is greatly appreciated OK DONE