2022 SEAT Customer Satisfaction Survey

"Here To Improve Lives One Passenger At A Time"

To our Valued Customer's and Potential Customers, South East Area Transit's goal is to provide safe, efficient, and affordable transportation to area residents in a timely, courteous, and cost-effective manner to improve their quality of life. Therefor, we are conducting a yearly survey to get your valued opinions, comments, and concerns. Thank you for taking this survey!

Question Title

* 1. What is your Zip Code?

43701

43724

43725

43718

Other (please specify)

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* 2. Why do you use SEAT for public transportation? Please select all that apply to you.

Do not own a vehicle

I own a Mobility Device and require a lift equipped vehicle

Unable to drive

Low cost, affordable payments

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* 3. Does a lack of transportation prevent you from going places? Please select all that apply to you.

Doctors' Appointments

Recreational Activities

Grocery Shopping

Work

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* 4. What is your race?

White or Caucasian

Asian or Asian American

Black or African American

Hispanic or Latino

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* 5. Income Level: Please select the appropriate answer.

$10,000-$20,000

$20,000-$30,000

$30,000-$40,000

$40,000-$50,000

$60,000+

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* 6. How long have you used SEAT's services?

More than 5 years

4-5 years

3-4 years

2-3 years

1-2 years

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* 7. Are you satisfied with the days and hours of services offered? If no, please comment on what we could do to better serve you.

Yes, I am satisfied

No, I am not satisfied

Please Explain:

Question Title

* 8. Please check the box that best fits your answer.

	SEAT Vehicles are orderly and clean	I feel safe when riding in SEAT's vehicles	Overall, how would you rate SEAT's services?
Excellent	Excellent SEAT Vehicles are orderly and clean	Excellent I feel safe when riding in SEAT's vehicles	Excellent Overall, how would you rate SEAT's services?
Good	Good SEAT Vehicles are orderly and clean	Good I feel safe when riding in SEAT's vehicles	Good Overall, how would you rate SEAT's services?
Average	Average SEAT Vehicles are orderly and clean	Average I feel safe when riding in SEAT's vehicles	Average Overall, how would you rate SEAT's services?
Poor	Poor SEAT Vehicles are orderly and clean	Poor I feel safe when riding in SEAT's vehicles	Poor Overall, how would you rate SEAT's services?
Very Poor	Very Poor SEAT Vehicles are orderly and clean	Very Poor I feel safe when riding in SEAT's vehicles	Very Poor Overall, how would you rate SEAT's services?