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* 1. People to People provides education regarding services and makes its presence/services known to the community.

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* 2. People to People provides services that are culturally sensitive to the population it serves.

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* 3. People to People works with other community organizations to advocate on behalf of the people it serves.

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* 4. People to People makes appropriate accommodations when serving persons with disabilities.

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* 5. People to People does not discriminate in the provision of its services.

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* 6. People to People respects the confidentiality of the persons it serves.

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* 7. People to People maintains high ethical standards in the delivery of its services.

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* 8. People to People employees respond to consumer and stakeholder needs in a timely manner (response to emails, phone calls, and in-office requests).

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* 9. People to People advocates for and supports the best interest of its clients.

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* 10. People to People personnel are competent in the performance of their jobs.

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