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Customer Satisfaction Survey Template
1.
How likely is it that you would recommend Smiles at Sea to a friend or a colleague? 1 being not likely at all, and 10 being extremely likely.
1
2
3
4
5
6
7
8
9
10
2.
Overall, how satisfied or dissatisfied are you with our company?
Very Satisfied
Somewhat satisfied
Neither satisfied or dissatisfied
Somewhat dissatisfied
Very dissatisfied
3.
How well does Smiles at Sea meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not well at all
4.
How would you rate the quality of Smiles at Sea?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
5.
How would you rate the value for the money of Smiles at Sea?
Excellent
Above average
Average
below average
Poor
6.
How responsive have we been to your questions or concerns about Smiles at Sea?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
7.
How long have you been a FUN cruiser at Smiles at Sea?
This is my first Smiles at Sea cruise
This is my second Smiles at Sea cruise
I have been on Smiles at Sea cruises more than 2 times
It was my first but I plan on being a lifetime Smiles at Sea attenee
8.
How likely are you to cruise again with Smiles at Sea?
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
9.
Do you have any other comments, questions, or concerns?
Current Progress,
0 of 9 answered