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Accessible Transportation

This survey is intended for parents and guardians of students with special needs such as limited mobility, and/or cognitive or emotional challenges identified by the school board, which require accommodations at the school and for safe transportation. Accessible Transportation refers to selection of the most appropriate mode of transportation, using required safety and restraining equipment, and implementation of other strategies that address each individual student's unique needs, triggers and mitigation to ensure a successful trip to and from school.

The Ottawa Student Transportation Authority provides safe, efficient and effective multi-modal transportation solutions for students of the Ottawa Carleton District School Board and the Ottawa Catholic School Board.  OSTA endeavours to integrate students with special needs on regular transportation modes as often as possible, while making accommodations for their physical safety and emotional/cognitive needs.  Your feedback will help OSTA better understand the impact our services have upon students and their family, with a goal to improve service delivery.

Each individual question is optional (including school/grade/program), and all responses will be kept confidential

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* 1. Which school does your child attend?

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* 2. Grade?

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* 3. Which program is your child enrolled in?

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* 4. What type of vehicle picks your child up?

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* 5. If your child is on a van, yellow bus or wheelchair vehicle, what is the route number of the vehicle?

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* 6. In the morning, the vehicle is on time to pick up your child:

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* 7. In the afternoon, the vehicle is on time to drop off your child:

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* 8. If your child rides on a van, has anyone from the school or OSTA contacted you to discuss accommodating your child on yellow bus or public transportation?

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* 9. Comment on Vehicle questions:

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* 10. Does the same driver show up every day?

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* 11. I find the driver is courteous and understands my child's needs:

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* 12. The driver communicates verbally in English:

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* 13. In your opinion, does the driver drive safely?

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* 14. I have observed that the safety restraints like seatbelts, car seats and harnesses are applied correctly:

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* 15. In your opinion, is the vehicle used to transport your child safe?

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* 16. I received information about the driver and pick up/drop off times before school started:

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* 17. I receive information about delays via:

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* 18. Other ways I receive information about delays:

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* 19. The information about delays is accurate:

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* 20. I completed the Request for Accessible Transportation Form:

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* 21. Other ways I completed the Request for Accessible Transportation Form:

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* 22. Whenever I call the Operator with an issue, I find they are:

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* 23. Whenever I call OSTA, I find they are:

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* 24. From  the time I submitted the application for accessible transportation , my child started receiving transportation services within:

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* 25. General Comments on Accessible Transportation:

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