Quality of Service Questionnaire

If you have used our fire or emergency medical services then please let us know about your experience. Your comments will help us in evaluating and improving the services we provide.

Question Title

* 1. 9-1-1 Dispatcher

	Very Dissatisfied	Dissatisfied	No opinion	Satisfied	Very Satisfied
Overall, how satisfied were you with the dispatcher?	Overall, how satisfied were you with the dispatcher? Very Dissatisfied	Overall, how satisfied were you with the dispatcher? Dissatisfied	Overall, how satisfied were you with the dispatcher? No opinion	Overall, how satisfied were you with the dispatcher? Satisfied	Overall, how satisfied were you with the dispatcher? Very Satisfied
Answered the phone in a timely manner	Answered the phone in a timely manner Very Dissatisfied	Answered the phone in a timely manner Dissatisfied	Answered the phone in a timely manner No opinion	Answered the phone in a timely manner Satisfied	Answered the phone in a timely manner Very Satisfied
Had the ability to do what was necessary to help you	Had the ability to do what was necessary to help you Very Dissatisfied	Had the ability to do what was necessary to help you Dissatisfied	Had the ability to do what was necessary to help you No opinion	Had the ability to do what was necessary to help you Satisfied	Had the ability to do what was necessary to help you Very Satisfied
Courtesy and understanding of the dispatcher	Courtesy and understanding of the dispatcher Very Dissatisfied	Courtesy and understanding of the dispatcher Dissatisfied	Courtesy and understanding of the dispatcher No opinion	Courtesy and understanding of the dispatcher Satisfied	Courtesy and understanding of the dispatcher Very Satisfied
Provided helpful information	Provided helpful information Very Dissatisfied	Provided helpful information Dissatisfied	Provided helpful information No opinion	Provided helpful information Satisfied	Provided helpful information Very Satisfied

Question Title

* 2. Emergency Crews

	Very Dissatisfied	Dissatisfied	No Opinion	Satisfied	Very Satisfied
Overall, how satisfied were you with the service provided at the emergency scene	Overall, how satisfied were you with the service provided at the emergency scene Very Dissatisfied	Overall, how satisfied were you with the service provided at the emergency scene Dissatisfied	Overall, how satisfied were you with the service provided at the emergency scene No Opinion	Overall, how satisfied were you with the service provided at the emergency scene Satisfied	Overall, how satisfied were you with the service provided at the emergency scene Very Satisfied
Crews arrived in a timely manner	Crews arrived in a timely manner Very Dissatisfied	Crews arrived in a timely manner Dissatisfied	Crews arrived in a timely manner No Opinion	Crews arrived in a timely manner Satisfied	Crews arrived in a timely manner Very Satisfied
Appearance of crew	Appearance of crew Very Dissatisfied	Appearance of crew Dissatisfied	Appearance of crew No Opinion	Appearance of crew Satisfied	Appearance of crew Very Satisfied
Courtesy and understanding of crew	Courtesy and understanding of crew Very Dissatisfied	Courtesy and understanding of crew Dissatisfied	Courtesy and understanding of crew No Opinion	Courtesy and understanding of crew Satisfied	Courtesy and understanding of crew Very Satisfied
Crew kept you informed of their progress or actions being taken	Crew kept you informed of their progress or actions being taken Very Dissatisfied	Crew kept you informed of their progress or actions being taken Dissatisfied	Crew kept you informed of their progress or actions being taken No Opinion	Crew kept you informed of their progress or actions being taken Satisfied	Crew kept you informed of their progress or actions being taken Very Satisfied