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Customer Connect Authentication - LCSA Participants UI Sessions
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1.
What is your interview number?
(Required.)
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2.
Were any of these steps difficult? Check all that apply.
(Required.)
Creating Username
Creating Password
Receiving a Verification Link in your Email
Resetting a Password
Establishing 2-Factor Authentication
None
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3.
I was able to read and understand the messages appearing at the top of the screen.
(Required.)
Agree
Disagree
Provide additional feedback.
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4.
What is your preferred method for Two Factor Authentication (2FA)?
(Required.)
Authentication App
Email
Text (SMS)
Phone Call
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5.
How familiar are you with Authentication apps?
(Required.)
Not at all
Somewhat
Very
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6.
Two Factor Authentication (2FA) processes make me hesitant to use Customer Connect.
(Required.)
Agree
Disagree
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7.
The Customer Connect content was well organized and straightforward.
(Required.)
Agree
Disagree
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8.
The font size, color, and style are easy to read.
(Required.)
Agree
Disagree
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9.
How often do you currently use Customer Connect?
(Required.)
Weekly
Monthly
Annually
Never
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10.
I'm interested in learning more about Customer Connect.
(Required.)
Agree
Disagree
11.
What is your age range?
18-24
25-34
35-44
45-54
55-64
65+
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12.
What type of devices do you use (or anticipate using) to access Customer Connect? Check all that apply.
(Required.)
iPhone
Android phone
Tablet (iPad, Galaxy Tab, Amazon Fire, etc)
Laptop/Desktop (any brand)
I use a shared device or public device