Wheels on the Bus Real Time Data - Survey for Riders with Disabilities

VTA is currently conducting a study to see if providing real-time data about the occupancy of mobility device securement areas on buses would improve the customer experience for those using mobility devices, such as power and manual wheelchairs.

Take a quick survey to let us know what you think! Your input is key to the success of this project.

Visit the project website for more information.

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* 1. Have you ever taken a wheelchair/mobility device on a VTA bus?

Yes

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* 2. What is the biggest challenge to bringing your wheelchair/mobility device on a VTA bus?

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* 3. How might VTA solve those challenges?

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* 4. Have you been denied boarding with your wheelchair/mobility device on a VTA bus because there was no room for it onboard?

Yes

I have never needed to bring a wheelchair/mobility device on board

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* 5. If you answered yes to the previous question, please tell us about the experience(s). What did you do? What bus route(s) were you taking?

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* 6. Does the potential to be denied boarding make you less likely to take the bus?

Yes

It depends. (Please explain)

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* 7. If VTA could tell you, for example, through a mobile app, if there was space for a wheelchair/mobility device on the bus before the bus arrived, would you find it helpful?

Yes

It depends. (Please explain)

Wheels on the Bus Real Time Data - Survey for Riders with Disabilities

Question Title

* 1. Have you ever taken a wheelchair/mobility device on a VTA bus?

Question Title

* 2. What is the biggest challenge to bringing your wheelchair/mobility device on a VTA bus?

Question Title

* 3. How might VTA solve those challenges?

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* 4. Have you been denied boarding with your wheelchair/mobility device on a VTA bus because there was no room for it onboard?

Question Title

* 5. If you answered yes to the previous question, please tell us about the experience(s). What did you do? What bus route(s) were you taking?

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* 6. Does the potential to be denied boarding make you less likely to take the bus?

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* 7. If VTA could tell you, for example, through a mobile app, if there was space for a wheelchair/mobility device on the bus before the bus arrived, would you find it helpful?

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* 8. What bus route(s) do you take frequently?