Exit this survey User Satisfaction Survey for McAfee Small and Medium Business Store Question Title * 1. Overall, how satisfied are you with the McAfee Small and Medium Business store? Very satisfied Satisfied Undecided Dissatisfied Very dissatisfied Very satisfied Satisfied Undecided Dissatisfied Very dissatisfied Question Title * 2. What is the main reason you came to the store today? To purchase a security product To download an update for an existing subscription To renew an existing subscription For information about a security threat (e.g., a virus or hoax) For general information about computer security (e.g., do I need Wireless protection) To research products To download a trial version of security software To access support for a McAfee product To check the status of your subscription To get help removing a virus, spyware, or other threat Other, please specify Question Title * 3. How well did the store meet your needs today? Better than expected About as expected Worse than expected Question Title * 4. How many PCs are you interested in protecting? 1-5 6-15 16-25 26-50 More than 50 Question Title * 5. To what extent do you agree with this statement: McAfee makes it easy for me to protect the number of PCs I want to protect? Strongly agree Agree Undecided Disagree Strongly disagree Question Title * 6. To what extent do you agree with this statement: McAfee makes it easy for me to decide which product is right for me? Strongly agree Agree Undecided Disagree Strongly disagree Question Title * 7. To what degree did the following areas meet your expectations? Better than expected Just as expected Worse than expected Never used Home Page Home Page Better than expected Home Page Just as expected Home Page Worse than expected Home Page Never used Products Catalog Page (Products and Solutions) Products Catalog Page (Products and Solutions) Better than expected Products Catalog Page (Products and Solutions) Just as expected Products Catalog Page (Products and Solutions) Worse than expected Products Catalog Page (Products and Solutions) Never used Product Detail Page Product Detail Page Better than expected Product Detail Page Just as expected Product Detail Page Worse than expected Product Detail Page Never used Compare Products Compare Products Better than expected Compare Products Just as expected Compare Products Worse than expected Compare Products Never used Shopping Cart Shopping Cart Better than expected Shopping Cart Just as expected Shopping Cart Worse than expected Shopping Cart Never used Downloads Downloads Better than expected Downloads Just as expected Downloads Worse than expected Downloads Never used Support Support Better than expected Support Just as expected Support Worse than expected Support Never used Renew Renew Better than expected Renew Just as expected Renew Worse than expected Renew Never used Help Help Better than expected Help Just as expected Help Worse than expected Help Never used Question Title * 8. Please rate how strongly you agree or disagree with how well each of the following terms describes the McAfee Small and Medium Business store. Strongly agree Agree Undecided Disagree Strongly disagree Informative Informative Strongly agree Informative Agree Informative Undecided Informative Disagree Informative Strongly disagree Professional Professional Strongly agree Professional Agree Professional Undecided Professional Disagree Professional Strongly disagree Relevant Relevant Strongly agree Relevant Agree Relevant Undecided Relevant Disagree Relevant Strongly disagree Helpful Helpful Strongly agree Helpful Agree Helpful Undecided Helpful Disagree Helpful Strongly disagree Well organized Well organized Strongly agree Well organized Agree Well organized Undecided Well organized Disagree Well organized Strongly disagree Easy to navigate Easy to navigate Strongly agree Easy to navigate Agree Easy to navigate Undecided Easy to navigate Disagree Easy to navigate Strongly disagree Irritating Irritating Strongly agree Irritating Agree Irritating Undecided Irritating Disagree Irritating Strongly disagree Visually appealing Visually appealing Strongly agree Visually appealing Agree Visually appealing Undecided Visually appealing Disagree Visually appealing Strongly disagree Question Title * 9. How likely are you to recommend the McAfee Small and Medium Business store to a friend or colleague? 1 (Not at all likely) 2 3 4 5 (Neutral) 6 7 8 9 10 (Extremely likely) Question Title * 10. How can we improve the store to make it better meet your needs? Question Title * 11. How often do you visit this store? First time Once a year Once a month Once a week Once a day Multiple times a day Question Title * 12. Which McAfee product do you own? McAfee Active VirusScan McAfee Active Virus Defense Total Protection for Small Business Total Protection for Small Business Advanced VirusScan for Mac Other None Question Title * 13. Overall how satisfied are you with your McAfee Security product (not the store)? Very satisfied Satisfied Undecided Dissatisfied Very dissatisfied I don't currently use a McAfee Security product Question Title * 14. As a result of your experience with the McAfee Small and Medium Business store today, has your overall impression of the McAfee brand changed? My impression of the McAfee brand is higher My impression of the McAfee brand is lower My impression of the McAfee brand has not changed Submit
