User Satisfaction Survey for McAfee Small and Medium Business Store
1.
Overall, how satisfied are you with the McAfee Small and Medium Business store?
Very satisfied
Satisfied
Undecided
Dissatisfied
Very dissatisfied
Very satisfied
Satisfied
Undecided
Dissatisfied
Very dissatisfied
2.
What is the main reason you came to the store today?
To purchase a security product
To download an update for an existing subscription
To renew an existing subscription
For information about a security threat (e.g., a virus or hoax)
For general information about computer security (e.g., do I need Wireless protection)
To research products
To download a trial version of security software
To access support for a McAfee product
To check the status of your subscription
To get help removing a virus, spyware, or other threat
Other, please specify
3.
How well did the store meet your needs today?
Better than expected
About as expected
Worse than expected
4.
How many PCs are you interested in protecting?
1-5
6-15
16-25
26-50
More than 50
5.
To what extent do you agree with this statement: McAfee makes it easy for me to protect the number of PCs I want to protect?
Strongly agree
Agree
Undecided
Disagree
Strongly disagree
6.
To what extent do you agree with this statement: McAfee makes it easy for me to decide which product is right for me?
Strongly agree
Agree
Undecided
Disagree
Strongly disagree
7.
To what degree did the following areas meet your expectations?
Better than expected
Just as expected
Worse than expected
Never used
Home Page
Better than expected
Just as expected
Worse than expected
Never used
Products Catalog Page (Products and Solutions)
Better than expected
Just as expected
Worse than expected
Never used
Product Detail Page
Better than expected
Just as expected
Worse than expected
Never used
Compare Products
Better than expected
Just as expected
Worse than expected
Never used
Shopping Cart
Better than expected
Just as expected
Worse than expected
Never used
Downloads
Better than expected
Just as expected
Worse than expected
Never used
Support
Better than expected
Just as expected
Worse than expected
Never used
Renew
Better than expected
Just as expected
Worse than expected
Never used
Help
Better than expected
Just as expected
Worse than expected
Never used
8.
Please rate how strongly you agree or disagree with how well each of the following terms describes the McAfee Small and Medium Business store.
Strongly agree
Agree
Undecided
Disagree
Strongly disagree
Informative
Strongly agree
Agree
Undecided
Disagree
Strongly disagree
Professional
Strongly agree
Agree
Undecided
Disagree
Strongly disagree
Relevant
Strongly agree
Agree
Undecided
Disagree
Strongly disagree
Helpful
Strongly agree
Agree
Undecided
Disagree
Strongly disagree
Well organized
Strongly agree
Agree
Undecided
Disagree
Strongly disagree
Easy to navigate
Strongly agree
Agree
Undecided
Disagree
Strongly disagree
Irritating
Strongly agree
Agree
Undecided
Disagree
Strongly disagree
Visually appealing
Strongly agree
Agree
Undecided
Disagree
Strongly disagree
9.
How likely are you to recommend the McAfee Small and Medium Business store to a friend or colleague?
1 (Not at all likely)
2
3
4
5 (Neutral)
6
7
8
9
10 (Extremely likely)
10.
How can we improve the store to make it better meet your needs?
11.
How often do you visit this store?
First time
Once a year
Once a month
Once a week
Once a day
Multiple times a day
12.
Which McAfee product do you own?
McAfee Active VirusScan
McAfee Active Virus Defense
Total Protection for Small Business
Total Protection for Small Business Advanced
VirusScan for Mac
Other
None
13.
Overall how satisfied are you with your McAfee Security product (not the store)?
Very satisfied
Satisfied
Undecided
Dissatisfied
Very dissatisfied
I don't currently use a McAfee Security product
14.
As a result of your experience with the McAfee Small and Medium Business store today, has your overall impression of the McAfee brand changed?
My impression of the McAfee brand is higher
My impression of the McAfee brand is lower
My impression of the McAfee brand has not changed
