The purpose of this survey is to gather feedback about doing business with the Muscogee County School District. Your feedback is very important and will help us to insure mutually beneficial business partnerships.

Purchasing Department website:  https://www.muscogee.k12.ga.us/Pages/bidsrfps.aspx
 
 

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* 1. What was the reason for your contact with the Purchasing Department?

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* 2. Please rate your satisfaction level of the  customer service you received with the following statements. 
The representative:

  Unsatisfied Somewhat Satisfied Satisfied Completely satisfied
Responded to my inquiry in a timely manner
Conducted himself/herself in a professional manner
Was knowledgeable about information I was asking for
Offered to, and DID, follow-up on information that they did not have an immediate answer for
Effectively and adequately resolved my problem or concern
Was receptive to my ideas, suggestions and visits
My overall satisfaction with my experience

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* 3. As it relates to ITBs/RFPs and purchase order procedures, please rate your agreement level of the following questions:

  Disagree Somewhat Agree Agree Completely Agree
Regarding ITBs/RFPs, are the specifications thorough enough for your company to submit your best
response?
Is the time allowed for response to Bids/RFPs generally sufficient?
Were solicitations managed in an equitable manner?
Are purchase orders that you receive complete and easy to understand?

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* 4. We want your visit to the MCSD Purchasing Department website to be productive for you.  Please rate the level of 'user friendliness' on the following statements:

  Unfriendly Somewhat friendly Friendly Extremely Friendly
It was easy to find the Purchasing Department website
The current information you needed was located and easy to understand
Any historical information was located and informative
Any blank business forms you may have needed were readily available
Links and instructions for Vendor Online and Bid Online registration were adequate

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* 5. We want to constantly strive to improve our procurement processes.  Please provide any comments or suggestions you may have that will enable us to do so.

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* 6. Do you feel as though there are barriers to doing business with the Muscogee County School District.  If so, please describe below.

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* 7. If you would like to leave your contact information for us to follow-up personally with you, please do so below and we will promptly contact you.  Thank you for your time in responding to this survey.

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