IRCO’s ILB Translation Survey

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* 1. What type of translations have you received from IRCO? (please select all that apply)

Translating forms

Translating a written document that doesn't require design

Translating a designed document that requires desktop publishing

Transcribing a recording

Translating a presentation (e.g., PowerPoint)

Other (please specify)

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* 2. Does IRCO's Translation Services offer all of the languages you require?

Yes

If “No”, please list the languages you require that are not available.

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* 3. Please rate your satisfaction level with the quality of service and translation(s) provided:

	Excellent	Good	Average	Poor	Very poor	N/A
Courteousness and helpfulness of Project Manager	Courteousness and helpfulness of Project Manager Excellent	Courteousness and helpfulness of Project Manager Good	Courteousness and helpfulness of Project Manager Average	Courteousness and helpfulness of Project Manager Poor	Courteousness and helpfulness of Project Manager Very poor	Courteousness and helpfulness of Project Manager N/A
Promptness/ follow-through of Project Manager	Promptness/ follow-through of Project Manager Excellent	Promptness/ follow-through of Project Manager Good	Promptness/ follow-through of Project Manager Average	Promptness/ follow-through of Project Manager Poor	Promptness/ follow-through of Project Manager Very poor	Promptness/ follow-through of Project Manager N/A
Time between placing request and receiving final translation	Time between placing request and receiving final translation Excellent	Time between placing request and receiving final translation Good	Time between placing request and receiving final translation Average	Time between placing request and receiving final translation Poor	Time between placing request and receiving final translation Very poor	Time between placing request and receiving final translation N/A
Overall quality of translation	Overall quality of translation Excellent	Overall quality of translation Good	Overall quality of translation Average	Overall quality of translation Poor	Overall quality of translation Very poor	Overall quality of translation N/A
Overall quality of Desktop Publishing	Overall quality of Desktop Publishing Excellent	Overall quality of Desktop Publishing Good	Overall quality of Desktop Publishing Average	Overall quality of Desktop Publishing Poor	Overall quality of Desktop Publishing Very poor	Overall quality of Desktop Publishing N/A

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* 4. Considering the service and quality of the translation(s) you received from IRCO, how would you describe our rates?

Too High

Reasonable

Too low

If too high or too low, please explain

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* 5. Would you recommend our services to others for their translation service needs?

Yes

Don't know / maybe

Why or why not?

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* 6. Do you have any suggestions about how IRCO can improve its translation services?

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* 7. Do you have any suggestions about how IRCO can better prepare to meet your future translation needs?

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* 8. May we use your name and comments for marketing, communications, and/or advertising purposes?

Yes

If "yes", please provide your name and agency/organization

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* 9. May we contact you to follow up on your comments?

Yes

If "yes", please provide email and name, if not already provided