Skip to content
2022 Customer Survey
1.
Which products do you purchase from Vermont Gage? (mark all that apply)
Plain Rings
Plain Plugs
Threaded Rings
Threaded Plugs
Certifications
Other
Other (please specify)
2.
How would you rate the delivery performance of Vermont Gage threaded product?
Always on time
Above average
Average
Below average
Always late
3.
How would you rate the delivery performance of Vermont Gage product excluding threaded product?
Always on time
Above average
Average
Below average
Always late
4.
The value of Vermont Gage products compared to price paid is:
Excellent
Good
Fair
Poor
5.
The Customer Service Representatives I deal with are:
Friendly, polite & courteous
Polite but not very friendly
Going through the motions
Rude
6.
When requesting technical help, I obtain an answer that satisfies my needs:
Always
Usually
Sometimes
Rarely
Never
7.
When issues arise, Vermont Gage’s ability to resolve them quickly is:
Excellent
Good
Neutral
Fair
Poor
8.
How would you rate the quality of our threaded product?
Excellent
Good
Fair
Poor
N/A
9.
How would you rate the quality of our plain products?
Excellent
Good
Fair
Poor
N/A
10.
How important is ISO 17025 accreditation to your purchasing decision?
Very important
Somewhat important
Doesn't matter as long as product quality is good
11.
General satisfaction with Vermont Gage's overall performance is:
Compares favorably to others
Good, some are better
Average
Compares less favorably than others
12.
How would you rate the usefulness, clarity, and functionality of the new vermontgage.com website?
Excellent
Good
Neutral
Fair
Poor
N/A
13.
Company Type
End User
Distributor
14.
Do you have any other comments, questions, or concerns?
15.
What changes would most improve Vermont Gage's service?
16.
Please provide your company name.
Company
City/Town
State/Province
