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1. IMAP-based OST files should be backed up to a/an _____________ file.

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2. The place to look for Outlook profiles is:

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3. Outlook must be ____________ if you are attempting to copy/move PST or OST files.

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4. Although they rarely completely agree, the two locations that you can check the file size of OSTs and PSTs are (Choose two):

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5. Because Outlook is a ____________ program, the primary location for the files that make up Outlook should not be cloud-based locations such as DropBox.

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6. Before you _____________ a PST file, make a backup of it.

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7. Before you make any changes to or attempt to repair Outlook, take screenshots of (Choose two):

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8. This (rarely necessary) add-on should probably be disabled as a matter of course:

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9. If a POP3 email account cannot send email, it is often that the customer’s ___________ have/has made changes to the port #s for SMTP and/or POP3.

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10. If there are problems with searching in Outlook, ______________ may need to be reset.

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11. If using Outlook for Gmail and there is constant synchronization, the problem is most likely:

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12. Outlook _______ stopped supporting manual setup of Exchange accounts.

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13. The Microsoft-native PST repair tool is called:

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14. The file that makes Outlook able to autocomplete email addresses when the user types in the first few characters is located in:

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15. Unlike other Webmail providers, this one may not allow Outlook to work with it until you lessen its default security level from within Webmail:

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16. If Outlook is hung up, won’t open, or has other problems, you can try opening Task Manager and ending the ______________ task.

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17. Unlike with exporting emails, the calendar and contacts lend themselves to being exported as ___________ files.

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18. Issues such as “Can’t display this folder” and not being able to save drafts in Outlook are most likely with this:

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19. Which of these are not times to offer to go ‘off the clock’ while supporting Outlook? 

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20. It may be a good idea to let your customer be in charge of deleting emails.

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21. Choose the three options that are offered regarding exporting duplicates. (Choose three.)

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22. Suggested contacts were deprecated with this version of Outlook

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23. When you import a calendar from Gmail, it automatically sets itself up to synchronize.

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24. Gmail calendars export as _______________ files when you export from Gmail.com.

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25. Gsyncit will synchronize all of these except:

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26. When setting up hosted exchange, part of the process is logging into the Web hosting cPanel and changing/adding _____________ settings.

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27. If you’re seeing the message “There are more items in this folder on the server,” and you want to see everything that’s on the server, you would go to:

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28. _______________ solved a lot of Exchange configuration issues.

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29. Of the primary Webmail providers, this one charges a fee for its Webmail to work within Outlook:

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30. If Outlook is throwing an “Outlook cannot log on” message, these are two troubleshooting steps worth trying: (Choose two)

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31. After purchasing a subscription to Office365 Exchange, you will get the benefits of Exchange, but you’ll have an email that includes onmicrosoft in the email address. If you want your email to be just name@yourdomain.com, you’ll have to configure settings in:

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32. Within the four options available when you go to File>>Open and Export, these two require an Exchange server: (Choose two)

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33. If a customer is just seeing a red X instead of pictures in their emails, you can fix that by going into __________________.

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34. The ‘ribbon’ interface began with this version of Outlook:

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35. Send/receive is primarily for ___________ email.

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36. Outlook technicians should be at least moderately familiar with how people use outlook, but technicians need to be intimately familiar with the ___________ tab.

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37. When you click in the search bar, a __________-sensitive menu becomes available.

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38. When you see “This computer only” in Outlook, it means:

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39. One of the quickest ways to tell whether you’re working in Outlook 2013 or Outlook 2016 is that Outlook 2016 has the _______________ in the home interface.

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40. When recovering a PST that has become corrupted (probably from allowing it to become too large), it is best to let the customer know that the recovery process may include:

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41. If someone has accumulated too much Gmail and that is causing problems with Outlook, advise the customer to delete useless/large email from:

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42. Outlook runs and connects just as well from an external drive or over a network drive as it does the primary hard drive.

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43. When setting up an automated backup to include Outlook files, make sure to include the _______________ folder in the backup.

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44. Let’s say a customer (somehow) backed up her OST file before she left an organization where Exchange was used. She only cares about retrieving her Outlook contacts from the OST file. How can she get those contacts?

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45. When setting things up for Exchange within a customer’s DNS settings, you’ll most likely have to concern yourself with these types of DNS entries. (Choose two)

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46. Many automated backup programs will only successfully backup Outlook if Outlook is _____________.

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47. A common interface problem is that the ___________ has been collapsed. It can be tricky (for both users and techs) to get the __________ back after it’s been collapsed.

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48. The real trick to repopulating the Stream Autocomplete function in Outlook is (Choose two):

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49. iCloud allows imports of __________ files.

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50. You change the theme of Outlook from within:

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51. Optional: If you want to be on my newsletter list or be contacted with new quiz updates, please fill out the information below.

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52. Scoring! Here is my opinion....if you score over 70%, you are good to go. If you score 50-70%, check out my training videos. If you scored under 50%, then you should not be doing Outlook troubleshooting until you take my training or hire me to help to coach.

To check out the YouTube Video Playlist for Outlook Troubleshooting Training for Technicians, http://bit.ly/2uRu9XD and feel free to comment below!

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