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Western Reserve Harley-Davidson Customer Experience Survey
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1.
First Name
(Required.)
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2.
Phone Number
(Required.)
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3.
What is your top motivator to come to the dealership?
(Required.)
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4.
What makes you choose our dealership over another?
(Required.)
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5.
How do you find out about sales & updates from us? (Social media, email blast, in-store signage, etc.)
(Required.)
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6.
How was your customer service at your last visit?
(Required.)
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7.
What would you like to see at a future WRHD event that would make you attend?
(Required.)
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8.
Do you feel our staff is knowledgeable/helpful?
(Required.)
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9.
What are 3 points of improvement for WRHD?
(Required.)
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10.
Have you shopped at another “local” H-D Dealership? If so, what brought you there?
(Required.)
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11.
Have you ever had your bike serviced here? If so, how was your experience?
(Required.)
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12.
If you’ve taken our Riding Academy class, would you recommend it to others?
(Required.)
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13.
How important to you is it that we're a family owned business?
(Required.)
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14.
Is there something we have done in the past that you wish we still did?
(Required.)
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15.
On a scale from 1 to 10, 1 being a Hardcore Biker and 10 being a Casual Rider or non-rider, where do you rate yourself?
(Required.)