Western Reserve Harley-Davidson Customer Experience Survey Question Title * 1. First Name Question Title * 2. Phone Number Question Title * 3. What is your top motivator to come to the dealership? Question Title * 4. What makes you choose our dealership over another? Question Title * 5. How do you find out about sales & updates from us? (Social media, email blast, in-store signage, etc.) Question Title * 6. How was your customer service at your last visit? Question Title * 7. What would you like to see at a future WRHD event that would make you attend? Question Title * 8. Do you feel our staff is knowledgeable/helpful? Question Title * 9. What are 3 points of improvement for WRHD? Question Title * 10. Have you shopped at another “local” H-D Dealership? If so, what brought you there? Question Title * 11. Have you ever had your bike serviced here? If so, how was your experience? Question Title * 12. If you’ve taken our Riding Academy class, would you recommend it to others? Question Title * 13. How important to you is it that we're a family owned business? Question Title * 14. Is there something we have done in the past that you wish we still did? Question Title * 15. On a scale from 1 to 10, 1 being a Hardcore Biker and 10 being a Casual Rider or non-rider, where do you rate yourself? Submit