911 Service Board Study of 2017 MO PSAPs

Legislation approved by the General Assembly during the 2017 legislative session and signed into law by Gov. Eric Greitens directs the Missouri 911 Service Board and the Department of Public Safety to conduct a survey of Missouri PSAPs. We are requesting public safety communicators to participate in this survey, which will allow us to provide the legislature with a reliable picture of emergency telecommunications capabilities, their structure, and funding in Missouri.

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* 1. Email Address

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* 2. What is the name of your PSAP?

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* 3. Is this a PRIMARY or SECONDARY PSAP?
Primary: A PSAP that takes 911 calls directly, to which 911 calls are routed directly from the 911 control office. 
Secondary: A PSAP to which 911 calls are transferred to from a primary PSAP.

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* 4. Please give us the address of your PSAP

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* 5. What is the name and title of the person who oversees the PSAP's daily operations?

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* 6. Name and title of the individual completing this survey

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* 7. Phone number of the person completing this survey

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* 8. Name and title of the PSAP's point of contact (if different than the person filling out the survey)

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* 9. Email of the PSAP's point of contact (if different than the person filling out the survey)

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* 10. Phone number of the PSAP's point of contact (if different than the person filling out the survey)

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* 11. Please tell us about your PSAP Service Area including all counties, cities, and/or jurisdictions.

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* 12. What is the estimated total population served by your PSAP?

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* 13. What was your TOTAL in-bound call volume for the 2016 calendar or budget year?  If possible, please list your call in-bound volume for each of the following modes.  (If your PSAP is unable to receive calls of any of these types, please state "n/a"

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* 14. How many agencies of each discipline receive dispatches from your PSAP?

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* 15. Does your PSAP provide medical post-dispatch and pre-arrival instructions through use of an Emergency Medical Dispatch program?

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* 16. Does your PSAP share 911 answering equipment with another PSAP?

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* 17. How many authorized, budgeted telecommunicator positions does your PSAP have?

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* 18. How many actual staff do you have at this time? (Are you understaffed due to vacancies?)

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* 19. How many physical workstations do you have at your PSAP to answer 911 calls?

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* 20. Do telecommunicators perform services for your PSAP/Jurisdiction other than answering 911 calls and PSAP administration (i.e. jailer, warrant entry, clerical, etc.)

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* 21. Please describe your PSAP's source of revenue (describe all that apply)

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* 22. What was your PSAP's TOTAL operating budget for the 2016 calendar or budget year? (including personnel, equipment, overhead, supplies, etc.)

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* 23. Are you currently working on consolidating with one or more PSAPs?

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* 24. Who is your 911 System Service Provider (check all that apply)

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* 25. What is your Dispatch Service/CAD? (check all that apply)

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* 26. If you are using more than one CAD system, please explain

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* 27. What is your radio console make and model.  How many does your PSAP have?

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* 28. Who is your 911 Customer Premise Equipment provider?

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* 29. Is there any additional information that was not asked in this survey that would help the Department of Public Safety and Missouri Legislators gain a better understanding of how your unique PSAP functions?

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