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911 General Awareness Survey
1.
What is an emergency vs a non-emergency? Please indicate your understanding for each situation:
EMERGENCY
NON-EMERGENCY
Someone is having chest pain
EMERGENCY
NON-EMERGENCY
A car accident
EMERGENCY
NON-EMERGENCY
A car is blocking your driveway
EMERGENCY
NON-EMERGENCY
You hear gunshots nearby
EMERGENCY
NON-EMERGENCY
A person appears unconscious but is breathing
EMERGENCY
NON-EMERGENCY
Someone is actively threatening suicide
EMERGENCY
NON-EMERGENCY
A non-violent theft occurred hours ago
EMERGENCY
NON-EMERGENCY
You smell gas in your home
EMERGENCY
NON-EMERGENCY
Car broken into overnight
EMERGENCY
NON-EMERGENCY
A person is overdosing
EMERGENCY
NON-EMERGENCY
A loud party in your neighborhood
EMERGENCY
NON-EMERGENCY
Someone is struggling with their mental health and feeling down
EMERGENCY
NON-EMERGENCY
2.
What’s the most important information you need to have when calling 911?
Type of Emergency
What's happening now
Your phone number
Number of people involved
Your location
Condition of anyone injured
Safety risks such as weapons being involved
Your contact information
3.
While you are on the phone with 911 in an emergency situation, how soon does 911 send help:
When you are done answering all the questions they have
When the conversation with you is over
Only after they confirm exactly what is happening
After they determine which agency should respond
As soon as they have enough information
After they finish entering all of your information into the computer
Once they know your exact location
Only after a supervisor approves the response
4.
When you call 911, the dispatcher knows exactly where you are located immediately.
They don’t know your location at all
They have a general idea of where you are
They know exactly where you are located
They don’t know your location at all
They have a general idea of where you are
They know exactly where you are located
5.
What is your general expectation of what happens when you call 911?
6.
How well do you understand the difference between 911, 988, and 211?
Don't understand at all
I understand a bit, but need assistance
I completely understand
Don't understand at all
I understand a bit, but need assistance
I completely understand
7.
Please check the box for the number you would call for each situation:
911
988
211
Don't know/Unsure
My grandpa is having a heart attack
911
988
211
Don't know/Unsure
I have a friend who is really struggling with depression and I don’t know how to help
911
988
211
Don't know/Unsure
My car was stolen
911
988
211
Don't know/Unsure
I lost my job and am worried about becoming homeless
911
988
211
Don't know/Unsure
My neighbor is screaming and it sounds like someone is hitting her
911
988
211
Don't know/Unsure
I just witnessed a car accident and people are injured
911
988
211
Don't know/Unsure
I need help paying my electric bill
911
988
211
Don't know/Unsure
I’m really struggling and need someone to talk to
911
988
211
Don't know/Unsure
I see someone laying on the sidewalk and I don’t know if they need help or not
911
988
211
Don't know/Unsure
I don’t have enough food to feed my kids
911
988
211
Don't know/Unsure
I see two people fighting and it looks like one of them has a knife
911
988
211
Don't know/Unsure
8.
How comfortable are you calling 911 in an emergency if not comfortable = 0 and very comfortable = 100?
0
100
Clear
9.
If you are uncomfortable calling 911 or have some level of hesitation, why?
Unsure if it was a real emergency
Fear of overreacting
Concern about cost
Fear of police involvement
Language barriers
Didn't know what to say
Other (please specify)
10.
What should you do if you dial 911 by accident?
Don’t worry about it. Accidents happen.
Stay on the line so they know it was a mistake.
Hang up as quickly as possible.
11.
When is it okay to use Text-to-911? (Check all that apply)
When I just don’t feel like calling.
When I’m in a situation where it isn’t safe to talk.
Anytime just so I can see if someone answers.
When I have difficulty speaking.
It’s okay anytime if that’s my preference.
12.
What questions or concerns do you have about using 911?
13.
Please tell us your age group
18-24
25-34
35-44
45-54
55-64
65+
14.
What is your zip code
Thank you for taking the time to share your input. We appreciate your participation.
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