911 General Awareness Survey

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* 1. What is an emergency vs a non-emergency? Please indicate your understanding for each situation:

	EMERGENCY	NON-EMERGENCY
Someone is having chest pain	Someone is having chest pain EMERGENCY	Someone is having chest pain NON-EMERGENCY
A car accident	A car accident EMERGENCY	A car accident NON-EMERGENCY
A car is blocking your driveway	A car is blocking your driveway EMERGENCY	A car is blocking your driveway NON-EMERGENCY
You hear gunshots nearby	You hear gunshots nearby EMERGENCY	You hear gunshots nearby NON-EMERGENCY
A person appears unconscious but is breathing	A person appears unconscious but is breathing EMERGENCY	A person appears unconscious but is breathing NON-EMERGENCY
Someone is actively threatening suicide	Someone is actively threatening suicide EMERGENCY	Someone is actively threatening suicide NON-EMERGENCY
A non-violent theft occurred hours ago	A non-violent theft occurred hours ago EMERGENCY	A non-violent theft occurred hours ago NON-EMERGENCY
You smell gas in your home	You smell gas in your home EMERGENCY	You smell gas in your home NON-EMERGENCY
Car broken into overnight	Car broken into overnight EMERGENCY	Car broken into overnight NON-EMERGENCY
A person is overdosing	A person is overdosing EMERGENCY	A person is overdosing NON-EMERGENCY
A loud party in your neighborhood	A loud party in your neighborhood EMERGENCY	A loud party in your neighborhood NON-EMERGENCY
Someone is struggling with their mental health and feeling down	Someone is struggling with their mental health and feeling down EMERGENCY	Someone is struggling with their mental health and feeling down NON-EMERGENCY

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* 2. What’s the most important information you need to have when calling 911?

Type of Emergency

What's happening now

Your phone number

Number of people involved

Your location

Condition of anyone injured

Safety risks such as weapons being involved

Your contact information

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* 3. While you are on the phone with 911 in an emergency situation, how soon does 911 send help:

When you are done answering all the questions they have

When the conversation with you is over

Only after they confirm exactly what is happening

After they determine which agency should respond

As soon as they have enough information

After they finish entering all of your information into the computer

Once they know your exact location

Only after a supervisor approves the response

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* 4. When you call 911, the dispatcher knows exactly where you are located immediately.

They don’t know your location at all

They have a general idea of where you are

They know exactly where you are located

They don’t know your location at all

They have a general idea of where you are

They know exactly where you are located

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* 5. What is your general expectation of what happens when you call 911?

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* 6. How well do you understand the difference between 911, 988, and 211?

Don't understand at all

I understand a bit, but need assistance

I completely understand

Don't understand at all

I understand a bit, but need assistance

I completely understand

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* 7. Please check the box for the number you would call for each situation:

	911	988	211	Don't know/Unsure
My grandpa is having a heart attack	My grandpa is having a heart attack 911	My grandpa is having a heart attack 988	My grandpa is having a heart attack 211	My grandpa is having a heart attack Don't know/Unsure
I have a friend who is really struggling with depression and I don’t know how to help	I have a friend who is really struggling with depression and I don’t know how to help 911	I have a friend who is really struggling with depression and I don’t know how to help 988	I have a friend who is really struggling with depression and I don’t know how to help 211	I have a friend who is really struggling with depression and I don’t know how to help Don't know/Unsure
My car was stolen	My car was stolen 911	My car was stolen 988	My car was stolen 211	My car was stolen Don't know/Unsure
I lost my job and am worried about becoming homeless	I lost my job and am worried about becoming homeless 911	I lost my job and am worried about becoming homeless 988	I lost my job and am worried about becoming homeless 211	I lost my job and am worried about becoming homeless Don't know/Unsure
My neighbor is screaming and it sounds like someone is hitting her	My neighbor is screaming and it sounds like someone is hitting her 911	My neighbor is screaming and it sounds like someone is hitting her 988	My neighbor is screaming and it sounds like someone is hitting her 211	My neighbor is screaming and it sounds like someone is hitting her Don't know/Unsure
I just witnessed a car accident and people are injured	I just witnessed a car accident and people are injured 911	I just witnessed a car accident and people are injured 988	I just witnessed a car accident and people are injured 211	I just witnessed a car accident and people are injured Don't know/Unsure
I need help paying my electric bill	I need help paying my electric bill 911	I need help paying my electric bill 988	I need help paying my electric bill 211	I need help paying my electric bill Don't know/Unsure
I’m really struggling and need someone to talk to	I’m really struggling and need someone to talk to 911	I’m really struggling and need someone to talk to 988	I’m really struggling and need someone to talk to 211	I’m really struggling and need someone to talk to Don't know/Unsure
I see someone laying on the sidewalk and I don’t know if they need help or not	I see someone laying on the sidewalk and I don’t know if they need help or not 911	I see someone laying on the sidewalk and I don’t know if they need help or not 988	I see someone laying on the sidewalk and I don’t know if they need help or not 211	I see someone laying on the sidewalk and I don’t know if they need help or not Don't know/Unsure
I don’t have enough food to feed my kids	I don’t have enough food to feed my kids 911	I don’t have enough food to feed my kids 988	I don’t have enough food to feed my kids 211	I don’t have enough food to feed my kids Don't know/Unsure
I see two people fighting and it looks like one of them has a knife	I see two people fighting and it looks like one of them has a knife 911	I see two people fighting and it looks like one of them has a knife 988	I see two people fighting and it looks like one of them has a knife 211	I see two people fighting and it looks like one of them has a knife Don't know/Unsure

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* 8. How comfortable are you calling 911 in an emergency if not comfortable = 0 and very comfortable = 100?

100

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 9. If you are uncomfortable calling 911 or have some level of hesitation, why?

Unsure if it was a real emergency

Fear of overreacting

Concern about cost

Fear of police involvement

Language barriers

Didn't know what to say

Other (please specify)

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* 10. What should you do if you dial 911 by accident?

Don’t worry about it. Accidents happen.

Stay on the line so they know it was a mistake.

Hang up as quickly as possible.

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* 11. When is it okay to use Text-to-911? (Check all that apply)

When I just don’t feel like calling.

When I’m in a situation where it isn’t safe to talk.

Anytime just so I can see if someone answers.

When I have difficulty speaking.

It’s okay anytime if that’s my preference.

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* 12. What questions or concerns do you have about using 911?

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* 13. Please tell us your age group

18-24

25-34

35-44

45-54

55-64

65+

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* 14. What is your zip code

Thank you for taking the time to share your input. We appreciate your participation.

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