Matchday Experience Survey

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* What type of matchday ticket did you have

Season Ticket

Loaded onto Club Membership card

A 'real ticket' purchased from the ticket office

A ticket printed at home

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* Did you have any problems getting into the ground with your ticket or card?

Yes (Please give details)

The following problem was experienced...

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* At this game, how long did it take you to enter the ground?

Not a queue

0-1 minutes

1-2 minutes

2-5 minutes

5-10 minutes

10-15 minutes

More than 15 minutes

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* From which stand did you watch the game?

Bill Axbey Stand

Bill Axbey Family Stand

Ealing Road Terrace

Braemar Road - A Block

Braemar Road - B Block

Braemar Road - C Block

Braemar Road - D Block

Braemar Road - E Block

Braemar Road - Paddock

Brook Road (Terrace)

Brook Road (Seats)

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* Was your view of the pitch obstructed at all?

yes (please tell us how)

Other (please specify)

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* At this game did you hear or witness any of the following?

	Inside Griffin Park	In the vicinity of the ground
Racism (Racial abuse)	Racism (Racial abuse) Inside Griffin Park	Racism (Racial abuse) In the vicinity of the ground
Sexism	Sexism Inside Griffin Park	Sexism In the vicinity of the ground
Homophobia	Homophobia Inside Griffin Park	Homophobia In the vicinity of the ground
Excessive swearing	Excessive swearing Inside Griffin Park	Excessive swearing In the vicinity of the ground
Threatening behaviour	Threatening behaviour Inside Griffin Park	Threatening behaviour In the vicinity of the ground
violence	violence Inside Griffin Park	violence In the vicinity of the ground

If you have answered yes to any of the above please give brief details

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* At this game what was your overall rating of the following?

	Awful	Quite poor	Average	Good	Excellent	Don't know
Toilets	Toilets Awful	Toilets Quite poor	Toilets Average	Toilets Good	Toilets Excellent	Toilets Don't know
Catering	Catering Awful	Catering Quite poor	Catering Average	Catering Good	Catering Excellent	Catering Don't know
Your standing area / seating area	Your standing area / seating area Awful	Your standing area / seating area Quite poor	Your standing area / seating area Average	Your standing area / seating area Good	Your standing area / seating area Excellent	Your standing area / seating area Don't know
Stripes	Stripes Awful	Stripes Quite poor	Stripes Average	Stripes Good	Stripes Excellent	Stripes Don't know
Club shop	Club shop Awful	Club shop Quite poor	Club shop Average	Club shop Good	Club shop Excellent	Club shop Don't know
Stewards	Stewards Awful	Stewards Quite poor	Stewards Average	Stewards Good	Stewards Excellent	Stewards Don't know

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* If you purchased alcohol, how long did you or (the person who went to the bar) queue to be served? (please leave blank if/when not applicable)

	Not a queue	0-1 minutes	1-2 minutes	2-5 minutes	5-10 minutes	10-15 minutes	More than 15 minutes	n/a
before the game?	before the game? Not a queue	before the game? 0-1 minutes	before the game? 1-2 minutes	before the game? 2-5 minutes	before the game? 5-10 minutes	before the game? 10-15 minutes	before the game? More than 15 minutes	before the game? n/a
at half time?	at half time? Not a queue	at half time? 0-1 minutes	at half time? 1-2 minutes	at half time? 2-5 minutes	at half time? 5-10 minutes	at half time? 10-15 minutes	at half time? More than 15 minutes	at half time? n/a
after the game?	after the game? Not a queue	after the game? 0-1 minutes	after the game? 1-2 minutes	after the game? 2-5 minutes	after the game? 5-10 minutes	after the game? 10-15 minutes	after the game? More than 15 minutes	after the game? n/a

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* If you (or a friend) visited a catering outlet inside the ground to how long did you (they) queue to be served? (please leave blank if/when not applicable)

	Not a queue	0-1 minutes	1-2 minutes	2-5 minutes	5-10 minutes	10-15 minutes	More than 15 minutes
before the game?	before the game? Not a queue	before the game? 0-1 minutes	before the game? 1-2 minutes	before the game? 2-5 minutes	before the game? 5-10 minutes	before the game? 10-15 minutes	before the game? More than 15 minutes
at half time?	at half time? Not a queue	at half time? 0-1 minutes	at half time? 1-2 minutes	at half time? 2-5 minutes	at half time? 5-10 minutes	at half time? 10-15 minutes	at half time? More than 15 minutes

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* Did you use the toilet facilities inside Griffin Park?

Yes

Please let us know if there were any problems with facilities, i.e. no hand sanitizer / hot water

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* Were any Brentford FC staff really polite or helpful?

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* Were any Brentford FC staff rude or unhelpful?

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* Have you anything else to say about the matchday experience at Griffin Park?

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* Are there any ideas from other grounds, other sporting venues, or just generally, that you would like the club to consider? BIAS will take these on board, investigate the costs, the pros and cons and the feasibility and, if worthwhile, present them to the club.

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* BIAS are currently in the process of creating a forum for fans with disabilities. We want to work with the Club to improve the match day experience at Griffin Park and to ensure that it is the best it can be, should we relocate to Lionel Road.

It is envisaged that this group will mainly liaise via e-mail and that we will arrange the odd match day meeting.

Yes – my e-mail address is below

No Thank You

Not Applicable

My e-mail address is

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* Do you have a disability?

Yes (please let us know about your disability (i.e. blind)

No I am a carer (please give details below about the person you accompany)

Details of your Disability

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* Are you a member of BIAS?

Yes

Not at the moment - please send an application form and the link to join on line to the email address below

My e-mail address is:

Matchday Experience Survey - Reading

Default Section

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* Your name (leave this blank to remain anonymous)

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* Are you:

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* What type of matchday ticket did you have

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* Did you have any problems getting into the ground with your ticket or card?

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* At this game, how long did it take you to enter the ground?

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* From which stand did you watch the game?

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* Was your view of the pitch obstructed at all?

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* At this game did you hear or witness any of the following?

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* At this game what was your overall rating of the following?

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* If you purchased alcohol, how long did you or (the person who went to the bar) queue to be served? (please leave blank if/when not applicable)

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* If you (or a friend) visited a catering outlet inside the ground to how long did you (they) queue to be served? (please leave blank if/when not applicable)

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* Did you use the toilet facilities inside Griffin Park?

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* Were any Brentford FC staff really polite or helpful?

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* Were any Brentford FC staff rude or unhelpful?

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* Have you anything else to say about the matchday experience at Griffin Park?

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* Are there any ideas from other grounds, other sporting venues, or just generally, that you would like the club to consider? BIAS will take these on board, investigate the costs, the pros and cons and the feasibility and, if worthwhile, present them to the club.

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* Do you have a disability?

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* Are you a member of BIAS?