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* 1. I was able to find the agency easily. 

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* 2. When I entered the building, I felt welcome. 

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* 3. The facilities were clean.

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* 4. I was helped in a timely manner. 

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* 5. I was treated with respect.

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* 6. I got the information/services I needed.

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* 7. I would recommend DMOS to family and friends. 

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