Patient Satisfaction Survey 2019

To help us improve the quality of our service, please take a few minutes to complete this survey.  We appreciate your honest feedback, which will be used to help us target areas for improvement.

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* 1. How long have you been going to your oncologist/hematologist at Medical Oncology Hematology Consultants, PA (MOHC)?

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* 2. In the last 12 months, how many times did you visit MOHC?

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* 3. How long have you been going to your oncologist/hematologist at Medical Oncology Hematology Consultants, PA (MOHC)?

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* 4. In the last 12 months, did you phone MOHC to get an appointment for an illness, injury, or condition that needed care right away?

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* 5. If yes, when you phoned MOHC to get an appointment for care you needed right away, how often did you get an appointment as soon as you needed?

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* 6. In the last 12 months, did you phone MOHC with a medical question during regular office hours?

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* 7. If yes, when you phoned MOHC during regular office hours, how often did you get an answer to your medical question that same day?

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* 8. In the last 12 months, did you phone MOHC with a medical question AFTER regular office hours?

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* 9. If yes, when you phoned MOHC after regular office hours, how often did you get an answer to your medical question as soon as you needed?

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* 10. Wait time includes time spent in the waiting room and exam room. During your most recent visit, did you see your healthcare provider within 20 minutes of your appointment time?

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* 11. Overall, how often do you wait more than 20 minutes to see your healthcare provider? (Wait time includes time spent in the waiting room and exam room.)

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* 12. In the last 12 months, did you receive infusion treatments at MOHC in the 3rd floor infusion treatment area?

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* 13. If yes, overall, how often do you wait more than 20 minutes to receive your infusion treatments? (Wait time includes time spent in the waiting room and infusion treatment area.)

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* 14. During your most recent visit, did your healthcare provider explain things in a way that was easy to understand?

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* 15. During your most recent visit, did your healthcare provider listen carefully to you?

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* 16. During your most recent visit, did your healthcare provider give you easy to understand information about your health questions or concerns?

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* 17. During your most recent visit, did your healthcare provider seem to know the important information about your medical history?

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* 18. During your most recent visit, did your healthcare provider show respect for what you had to say?

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* 19. During your most recent visit, did your healthcare provider spend enough time with you?

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* 20. How satisfied were you with the level of information provided regarding your disease and treatment?

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* 21. How well did MOHC manage your pain?

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* 22. During your most recent visit, did your healthcare provider order a blood test, x-ray, or other test for you?

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* 23. Did someone from MOHC follow up to give you those results?

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* 24. Using any number from 0 to 10, where 0 is the worst provider possible and 10 is the best provider possible, what number would you use to rate your MOHC healthcare provider?

  10 Best provider possible 9 8 7 6 5 4 3 2 1 0 Worst provider possible
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* 25. Would you recommend MOHC to your family and friends?

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* 26. During your most recent visit, were the receptionists at MOHC as helpful as you thought they should be?

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* 27. During your most recent visit, did the receptionists at MOHC treat you with courtesy and respect?

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* 28. During your most recent visit, were the medical assistants at MOHC as helpful as you thought they should be?

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* 29. During your most recent visit, did the medical assistants at MOHC treat you with courtesy and respect?

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* 30. During your most recent visit, were the nurses at MOHC as helpful as you thought they should be?

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* 31. During your most recent visit, did the nurses at MOHC treat you with courtesy and respect?

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* 32. During your most recent visit, did the scheduling secretary at MOHC treat you with courtesy and respect?

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* 33. During your most recent visit, was the scheduling secretary as helpful as you thought they should be?

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* 34. In general, how would you rate your overall health?

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* 35. In general, how would you rate your overall mental or emotional health?

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* 36. What is your age?

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* 37. Are you male or female?

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* 38. What is the highest level of school that you have completed?

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* 39. Are you of Hispanic or Latino origin or descent?

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* 40. What is your race? (Please select all that apply.)

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* 41. Did someone help you complete this survey?

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* 42. How did that person help you? Mark one or more.

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* 43. MOHC is committed to providing the best patient care possible to our patients.  We sincerely appreciate your time in taking this survey to help us with our efforts.  Do you have any additional comments that you would like to share before you are done?

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