SurveyMonkey Powered Online Survey

Decoding the new dynamics of Asia’s UHNW population

Thank you for agreeing to participate in this study. Listening and providing solutions to client needs has been our sole purpose since our foundation in 1796 and we believe this has never been as important as today as we face some of the most challenging times in modern history.

Our aim through this questionnaire is to also listen to your views and insights, and to understand where your perspectives lie with regard to the trends we identified in our UHNW study. We will be very happy to share those results with you and to engage further.

Important information
The below questions sometimes refer to “your bank”: you should answer based on the bank you consider to be your main bank of coverage, either by asset under management or by role.

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1. Please:

enter your email address to receive your results and the UHNW white paper

enter your contact number, should you wish to receive a personalised analysis of your results. (including country code)

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2. The Covid-19 crisis is having a significant impact on our economies, societies and the ways we interact. In this regard, do you believe the below points will become the new norm once the crisis has ended?

	Yes	No	Don't know
"More digital", "less physical" human interactions	"More digital", "less physical" human interactions Yes	"More digital", "less physical" human interactions No	"More digital", "less physical" human interactions Don't know
Lasting low interest rate environment	Lasting low interest rate environment Yes	Lasting low interest rate environment No	Lasting low interest rate environment Don't know
"More local", "less global" world	"More local", "less global" world Yes	"More local", "less global" world No	"More local", "less global" world Don't know
Accelerated climate change response	Accelerated climate change response Yes	Accelerated climate change response No	Accelerated climate change response Don't know
Increase in inequalities	Increase in inequalities Yes	Increase in inequalities No	Increase in inequalities Don't know

Comments (optional):

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3. Before the Covid-19 crisis, which of the below factors were essential for you when working with a private bank? (Please select your top 3 criteria)

Bank capitalisation/credit rating

Excellent brand/good reputation

Quality of employees/corporate culture

Scope of product offering of private bank

Holistic approach with family services offering

Quality of information from CIO / investment specialists

Availability of investment banking capabilities

Availability of commercial banking solutions

Focus on sustainability

Strong technology platform

Shareholder structure (listed or privately-owned)

Other (please specify)

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4. Since the Covid-19 crisis, which of the below factors are essential for you when working with a private bank? (Please select your top 3 criteria)

Bank capitalisation/credit rating

Excellent brand/good reputation

Quality of employees/corporate culture

Scope of product offering of private bank

Holistic approach with family services offering

Quality of information from CIO and specialists/investment specialists

Availability of investment banking capabilities

Availability of commercial banking solutions

Focus on sustainability

Strong technology platform

Shareholder structure (listed or privately-owned)

Other (please specify)

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5. How did you choose your bank?

The bank's value proposition

You liked the brand

A friend / family member referred the bank to you

You inherited the banking relationship

You followed your banker

Other (please specify)

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6. What sort of contact do you like to have with your bank?

	Meeting at the bank	Meeting outside the bank	Video call / telephone	Email / letter
Before the Covid-19 crisis	Before the Covid-19 crisis Meeting at the bank	Before the Covid-19 crisis Meeting outside the bank	Before the Covid-19 crisis Video call / telephone	Before the Covid-19 crisis Email / letter
During the Covid-19 crisis	During the Covid-19 crisis Meeting at the bank	During the Covid-19 crisis Meeting outside the bank	During the Covid-19 crisis Video call / telephone	During the Covid-19 crisis Email / letter
Preference once the Covid-19 crisis ends	Preference once the Covid-19 crisis ends Meeting at the bank	Preference once the Covid-19 crisis ends Meeting outside the bank	Preference once the Covid-19 crisis ends Video call / telephone	Preference once the Covid-19 crisis ends Email / letter

Comments (optional):

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7. What is your role in the context of the banking relationship?

Beneficial Owner

Family Office

Advisor

Next Generation

Other (please specify)

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8. Family values

	Yes	No	Do not know
Have you identified or defined your family's values?	Have you identified or defined your family's values? Yes	Have you identified or defined your family's values? No	Have you identified or defined your family's values? Do not know
If "Yes", do you feel that your bank reflects these values, and enables you to engage on these values?	If "Yes", do you feel that your bank reflects these values, and enables you to engage on these values? Yes	If "Yes", do you feel that your bank reflects these values, and enables you to engage on these values? No	If "Yes", do you feel that your bank reflects these values, and enables you to engage on these values? Do not know

Comments (optional):

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9. Family Wealth Structure

	Yes	No	Do not know
Had you already structured your family governance (e.g Family Office) before the COVID-19 crisis ?	Had you already structured your family governance (e.g Family Office) before the COVID-19 crisis ? Yes	Had you already structured your family governance (e.g Family Office) before the COVID-19 crisis ? No	Had you already structured your family governance (e.g Family Office) before the COVID-19 crisis ? Do not know
If "No", has the COVID-19 crisis prompted you to put a structure in place?	If "No", has the COVID-19 crisis prompted you to put a structure in place? Yes	If "No", has the COVID-19 crisis prompted you to put a structure in place? No	If "No", has the COVID-19 crisis prompted you to put a structure in place? Do not know
If "Yes", have you been considering rethinking this structure since the Covid-19 crisis?	If "Yes", have you been considering rethinking this structure since the Covid-19 crisis? Yes	If "Yes", have you been considering rethinking this structure since the Covid-19 crisis? No	If "Yes", have you been considering rethinking this structure since the Covid-19 crisis? Do not know

Comments (optional):

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10. How well does your bank meet your expectations on the below Family Services? (Please rank the services that matter to you)

	Not at all 1	2	3	4	5	Fully 6	N/A
Wealth structuring	Wealth structuring Not at all 1	Wealth structuring 2	Wealth structuring 3	Wealth structuring 4	Wealth structuring 5	Wealth structuring Fully 6	Wealth structuring N/A
Wealth transfer	Wealth transfer Not at all 1	Wealth transfer 2	Wealth transfer 3	Wealth transfer 4	Wealth transfer 5	Wealth transfer Fully 6	Wealth transfer N/A
Family governance	Family governance Not at all 1	Family governance 2	Family governance 3	Family governance 4	Family governance 5	Family governance Fully 6	Family governance N/A
Business succession / governance	Business succession / governance Not at all 1	Business succession / governance 2	Business succession / governance 3	Business succession / governance 4	Business succession / governance 5	Business succession / governance Fully 6	Business succession / governance N/A
Wealth management that takes into account your tax constraints	Wealth management that takes into account your tax constraints Not at all 1	Wealth management that takes into account your tax constraints 2	Wealth management that takes into account your tax constraints 3	Wealth management that takes into account your tax constraints 4	Wealth management that takes into account your tax constraints 5	Wealth management that takes into account your tax constraints Fully 6	Wealth management that takes into account your tax constraints N/A
Philanthropy	Philanthropy Not at all 1	Philanthropy 2	Philanthropy 3	Philanthropy 4	Philanthropy 5	Philanthropy Fully 6	Philanthropy N/A

Comments (optional):

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11. In the context of the COVID-19 crisis, has your portfolio behaved in a predictable way, aligned with your risk profile?

Yes

Do not know

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12. Do you feel that your current portfolio takes into consideration your short-term, mid-term, and long-term goals?

Yes

Do not know

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13. Since the COVID-19 crises started, have you changed any of your portfolio's characteristics?

	Lower	No change	Higher	N/A
Expected returns	Expected returns Lower	Expected returns No change	Expected returns Higher	Expected returns N/A
Risks (including market risk and credit risk)	Risks (including market risk and credit risk) Lower	Risks (including market risk and credit risk) No change	Risks (including market risk and credit risk) Higher	Risks (including market risk and credit risk) N/A
Liquidity	Liquidity Lower	Liquidity No change	Liquidity Higher	Liquidity N/A
Time Horizon	Time Horizon Lower	Time Horizon No change	Time Horizon Higher	Time Horizon N/A

Comments (optional):

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14. Going forward, which portfolio mandates are you most likely to choose with your bank?

Discretionary mandate (decisions taken by the bank)

Active advisory (decisions taken by you, with advice from specialist/banker)

Mix of discretionary and active advisory

None (decisions taken by you, execution only)

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15. The COVID-19 crisis has impacted many companies’ revenues, and some are struggling to survive. How important are the below financial services to you today?

	Not important 1	2	3	4	5	Very important 6
Ability to be connected with entrepreneurs	Ability to be connected with entrepreneurs Not important 1	Ability to be connected with entrepreneurs 2	Ability to be connected with entrepreneurs 3	Ability to be connected with entrepreneurs 4	Ability to be connected with entrepreneurs 5	Ability to be connected with entrepreneurs Very important 6
Access to real asset opportunities (e.g. real estate)	Access to real asset opportunities (e.g. real estate) Not important 1	Access to real asset opportunities (e.g. real estate) 2	Access to real asset opportunities (e.g. real estate) 3	Access to real asset opportunities (e.g. real estate) 4	Access to real asset opportunities (e.g. real estate) 5	Access to real asset opportunities (e.g. real estate) Very important 6
Financing solutions (personal & business side)	Financing solutions (personal & business side) Not important 1	Financing solutions (personal & business side) 2	Financing solutions (personal & business side) 3	Financing solutions (personal & business side) 4	Financing solutions (personal & business side) 5	Financing solutions (personal & business side) Very important 6
Investment banking services (M&A, ECM, DCM, etc.)	Investment banking services (M&A, ECM, DCM, etc.) Not important 1	Investment banking services (M&A, ECM, DCM, etc.) 2	Investment banking services (M&A, ECM, DCM, etc.) 3	Investment banking services (M&A, ECM, DCM, etc.) 4	Investment banking services (M&A, ECM, DCM, etc.) 5	Investment banking services (M&A, ECM, DCM, etc.) Very important 6
Treasury management capabilities	Treasury management capabilities Not important 1	Treasury management capabilities 2	Treasury management capabilities 3	Treasury management capabilities 4	Treasury management capabilities 5	Treasury management capabilities Very important 6

Comments (optional):

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16. When choosing a bank as your wealth manager, does the availability of the above services influence your decision?

Yes

Do not know

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17. The crisis has accelerated some existing IT trends, such as digitalisation. In your opinion, which of the below IT-related banking services will be critical for you going forward?

	Not important 1	2	3	4	5	Very important 6	N/A
Global custody/account consolidation capabilities	Global custody/account consolidation capabilities Not important 1	Global custody/account consolidation capabilities 2	Global custody/account consolidation capabilities 3	Global custody/account consolidation capabilities 4	Global custody/account consolidation capabilities 5	Global custody/account consolidation capabilities Very important 6	Global custody/account consolidation capabilities N/A
Reporting solutions	Reporting solutions Not important 1	Reporting solutions 2	Reporting solutions 3	Reporting solutions 4	Reporting solutions 5	Reporting solutions Very important 6	Reporting solutions N/A
Degree of digitalisation of the bank	Degree of digitalisation of the bank Not important 1	Degree of digitalisation of the bank 2	Degree of digitalisation of the bank 3	Degree of digitalisation of the bank 4	Degree of digitalisation of the bank 5	Degree of digitalisation of the bank Very important 6	Degree of digitalisation of the bank N/A
Account access app’s scope of services	Account access app’s scope of services Not important 1	Account access app’s scope of services 2	Account access app’s scope of services 3	Account access app’s scope of services 4	Account access app’s scope of services 5	Account access app’s scope of services Very important 6	Account access app’s scope of services N/A
Smart communication solutions (e.g. Webinar)	Smart communication solutions (e.g. Webinar) Not important 1	Smart communication solutions (e.g. Webinar) 2	Smart communication solutions (e.g. Webinar) 3	Smart communication solutions (e.g. Webinar) 4	Smart communication solutions (e.g. Webinar) 5	Smart communication solutions (e.g. Webinar) Very important 6	Smart communication solutions (e.g. Webinar) N/A

Comments (optional):

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18. Sustainability is a recurring theme and it is omnipresent in the current environment.

	Yes	No	Do not know
Do you believe that the sustainability trend is here to stay?	Do you believe that the sustainability trend is here to stay? Yes	Do you believe that the sustainability trend is here to stay? No	Do you believe that the sustainability trend is here to stay? Do not know
Do you take sustainability / ESG into account when making investment decisions?	Do you take sustainability / ESG into account when making investment decisions? Yes	Do you take sustainability / ESG into account when making investment decisions? No	Do you take sustainability / ESG into account when making investment decisions? Do not know
Do you believe that taking into consideration sustainability factors can contribute in delivering superior returns?	Do you believe that taking into consideration sustainability factors can contribute in delivering superior returns? Yes	Do you believe that taking into consideration sustainability factors can contribute in delivering superior returns? No	Do you believe that taking into consideration sustainability factors can contribute in delivering superior returns? Do not know
Have you actively increased the proportion of sustainability factors in your portfolio since the COVID-19 crisis started?	Have you actively increased the proportion of sustainability factors in your portfolio since the COVID-19 crisis started? Yes	Have you actively increased the proportion of sustainability factors in your portfolio since the COVID-19 crisis started? No	Have you actively increased the proportion of sustainability factors in your portfolio since the COVID-19 crisis started? Do not know
If not, do you intend to do it in the foreseeable future?	If not, do you intend to do it in the foreseeable future? Yes	If not, do you intend to do it in the foreseeable future? No	If not, do you intend to do it in the foreseeable future? Do not know
Has your bank engaged with you on sustainability?	Has your bank engaged with you on sustainability? Yes	Has your bank engaged with you on sustainability? No	Has your bank engaged with you on sustainability? Do not know

Comments (optional):

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19. What is your preferred format to receive research and investment information from your bank?

	Directly from your banker	Directly from your bank’s investment & services team	Live-streamed webinars	Physical events	Digital communication (direct emailers, newsletters, podcasts, videos, etc.)
Your preference before the Covid-19 crisis	Your preference before the Covid-19 crisis Directly from your banker	Your preference before the Covid-19 crisis Directly from your bank’s investment & services team	Your preference before the Covid-19 crisis Live-streamed webinars	Your preference before the Covid-19 crisis Physical events	Your preference before the Covid-19 crisis Digital communication (direct emailers, newsletters, podcasts, videos, etc.)
Your preference today	Your preference today Directly from your banker	Your preference today Directly from your bank’s investment & services team	Your preference today Live-streamed webinars	Your preference today Physical events	Your preference today Digital communication (direct emailers, newsletters, podcasts, videos, etc.)

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20. Events are platforms of interaction between a bank and its clients. How important are the below to you?

	Not Important 1	2	3	4	5	Very important 6
Events on the macro environment	Events on the macro environment Not Important 1	Events on the macro environment 2	Events on the macro environment 3	Events on the macro environment 4	Events on the macro environment 5	Events on the macro environment Very important 6
Events on solutions & services (e.g Family Services)	Events on solutions & services (e.g Family Services) Not Important 1	Events on solutions & services (e.g Family Services) 2	Events on solutions & services (e.g Family Services) 3	Events on solutions & services (e.g Family Services) 4	Events on solutions & services (e.g Family Services) 5	Events on solutions & services (e.g Family Services) Very important 6
Events focusing on themes (e.g. sustainability, fintech…)	Events focusing on themes (e.g. sustainability, fintech…) Not Important 1	Events focusing on themes (e.g. sustainability, fintech…) 2	Events focusing on themes (e.g. sustainability, fintech…) 3	Events focusing on themes (e.g. sustainability, fintech…) 4	Events focusing on themes (e.g. sustainability, fintech…) 5	Events focusing on themes (e.g. sustainability, fintech…) Very important 6
Next Generation Events (learning, formation)	Next Generation Events (learning, formation) Not Important 1	Next Generation Events (learning, formation) 2	Next Generation Events (learning, formation) 3	Next Generation Events (learning, formation) 4	Next Generation Events (learning, formation) 5	Next Generation Events (learning, formation) Very important 6
“Money can’t buy” experiential events	“Money can’t buy” experiential events Not Important 1	“Money can’t buy” experiential events 2	“Money can’t buy” experiential events 3	“Money can’t buy” experiential events 4	“Money can’t buy” experiential events 5	“Money can’t buy” experiential events Very important 6

Comments (optional):

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21. Is there any other feedback you would like to share with us?

By completing this survey, you consent to Lombard Odier (Singapore) Ltd (“Lombard Odier”) receiving, using and retaining your personal information for use in connection with the survey. Your personal information will be used and stored in strict compliance with personal data protection laws. Please also let us know if you would like to speak to our privacy officer to answer your questions about how we may collect, use or disclosure your personal information.

By providing your contact details, you agree to an authorised representative of Lombard Odier contacting you to discuss your survey results and the UHNW whitepaper.