1.Have you (or someone you know) ever been scammed or lost money when buying or selling online?

Yes

No

Prefer not to say

2.Does the risk of paying before receiving an item discourage you from purchasing products that need to be couriered?

Yes, I mostly buy locally because I don't trust sending money first

Sometimes - it depends on the seller

No, I'm comfortable buying items that need shipping

I don't buy online

3.How often do you buy or sell items through Facebook Marketplace or buy/sell/swap pages?

Daily

Weekly

Rarely

Never

4.On average, how much do you spend or receive per transaction

Under $50

$50-$200

$200-$500

$500-$10,000

Over $10,000

5.Would you be more likely to complete a transaction if payment was held safely until both buyer and seller confirmed the deal?

Definitely

Probably

Maybe

Unlikely

No

6.If a secure payment system existed, how would you as the buyer prefer to pay for it?

Small percentage of sale price (e.g 2-5%)

Flat fee per transaction

Month subscription

Free (I wouldn't pay for it)

7.What is the most you as a buyer would consider reasonable for a $500 transaction

Under $5

$5-$10

$10-$20

Over $20

8.If you could pay private sellers on Facebook Marketplace by credit or debit card instead of bank transfer, would that make you more likely to buy items on Marketplace?

Yes, definitely - paying by card would make it a lot easier

Probably - it'd be more convenient than a bank transfer

Not really - I'm fine paying by bank transfer

No, it wouldn't make any difference to me

9.If this payment service was available to use, would you prefer it as a phone app or just through a website?

Definitely an app - I'd rather use it on my phone

Probably an app - it'd be more convenient

A website's fine - I don't need an app for it

No preference - as long as it works easily

10.If a buyer asked to pay using this service, and it meant you had to sign up and create an account, would that put you off selling to them?

No, I'd be fine signing up

Probably not - if it's quick and easy

Maybe - depends on how simple it is

Yes - I'd likely back out.

11.Comments or things we should consider?