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Customer Service Call Centre Satisfaction Survey
If you have contacted Barnet Homes by telephone recently, please can you take a few minutes to answer some questions about the way we dealt with your call to help us improve the service we provide to our customers.
1. Was your call answered promptly?
(Required.)
Yes
No
Please add any comments
2. How satisfied were you with the service provided by the person who answered your call, in terms of politeness, helpfulness etc.
(Required.)
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
Please add any comments
3. Was your reason for calling dealt with effectively?
(Required.)
Yes
No
Please add any comments
4. In your opinion, how did the service received compare to previous calls made to Barnet Homes
(Required.)
Better
About the same
Worse
Can't remember
Have not contacted Barnet Homes before
Please add any comments
5. Overall, how satisfied were you with the outcome of your call and the service provided by Barnet Homes as a result.
(Required.)
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
Please add any comments
Please complete the following details:
Name:
Address:
Postcode:
Date of Birth:
Email Address:
Phone Number:
Thank you for your time in completing this questionnaire.
Office Use Only. Survey Compiled by:
Name:
Department: