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This survey focuses on your experiences, as a patient, with us in the last 12 months. Your answers will be kept confidential and anonymous and will be used to help improve our system to the benefit of all our patients.

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* 1. When booking your last appointment for an URGENT MEDICAL ISSUE: How many days did it take from when you first tried to see your doctor of family health team member, to when you actually saw him/her or someone else in their office?

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* 2. Thinking about your most recent visits, how would you rate the length of time it took between making your appointment and the visit you just had?

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* 3. When you see your doctor or family health team member, how often do they or someone else in the office: involve you in decisions about your care?

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* 4. When you see your doctor or family health team member, how often do they or someone else in the office: give you an opportunity to ask questions about recommended treatment?

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* 5. Have you visited our website www.npfht.com in the past year??

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