* 1. How well do the customer service representatives at our company answer your questions?

* 2. How many of your questions did the customer service representatives at our company resolve?

* 3. How knowledgeable were the customer service representatives at our company?

* 4. How often do you use our product?

* 5. How responsive is our company?

* 6. How professional is our company?

* 7. How likely are you to recommend our company to others?

* 8. Overall, are you satisfied with our website, neither satisfied nor dissatisfied it, or dissatisfied with it?

* 9. How up-to-date is the content on our website?

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