We're trialling the use of compostable packaging.

You have received your order in a compostable mailer from Hero Packaging, and we'd appreciate your feedback regarding how your compostable mailer has fared, your opinions on using compostable or recyclable packaging, and any other comments you may have for us to consider.

The results of this survey are for Elite Equine Essentials use only, and individual answers will not be shared with anyone else. We may use summarised data from this survey on our website, social media or in future communications, but all information will be completely anonymised.
Until now, we have been predominantly using cardboard boxes to send orders.
Drawbacks of this are:
- the significant amount of packing tape used that is not recyclable or compostable, and is destined for landfill;
- most of our boxes are new/not reused or made from recycled material as it's difficult to source a steady supply of reusable boxes;
- the recycling process is expensive and is energy and water-intensive. 

We are looking at switching to 100% home-compostable mailing products including mailers (what you have received) and in future, shipping labels and stickers (these are a work in progress). Home compostable means you can put them in your own compost bin, or in your green bin if you have one.
Drawbacks of this are:
- not everyone has easy access to a compost bin or green bin;
- compostable labels & stickers are still being developed, so the current tape, stickers, and labels need to be removed and put in recycling or landfill.

Feel free to read the FAQ from Hero Packaging regarding their mailers, how they're made, and how to dispose of them.

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* 1. Your name or order number (optional)

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* 2. Has your order arrived safely and without damage?

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* 3. Was it clear when you received the package how you should dispose of it? (e.g. cut off labels and stickers and dispose of separately, and to put the mailer in your compost)

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* 4. Do you consider the use of compostable or recyclable materials is important when purchasing products online?

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* 5. Would you rather home-compostable (like this mailer) or recyclable (like cardboard) packaging if you had the choice, and assuming there was no cost difference?

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* 6. Do you have access to, and will you use, a composting method to dispose of this mailer?

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* 7. If you answered "No" to the previous question, if this had been in recyclable packaging (such as cardboard) would you have recycled it?

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* 8. Are there any other concerns, comments, or opinions you'd like to share on compostable or recyclable packaging for us to consider? (optional)

Thanks for filling our survey out, we appreciate your feedback and will consider it carefully. If you'd like to reach out to us about anything else, please email us at sales@elite-equine-essentials.com.au
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