PRIORITY SETTING/NEEDS ASSESSMENT

Iowa Legal Aid wants to know about the legal needs of low-income Iowans. By answering these questions, you are helping us decide what types of cases we should take for people. It also asks about other parts of our services. Thank you for answering these questions and sharing your unique view about the legal needs of low-income Iowans.

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* 1. Iowa Legal Aid has adopted priorities that are intended to help eligible clients protect their fundamental rights and basic necessities of life. The current priorities are listed below. Please rate how important each of these priorities are, with 1 meaning very important and 5 meaning not important.

  Very Important (1) Not Important (5)
Providing advice and referral
Preserving safety and stability of individuals and families
Preserving the home
Maintaining or improving economic stability
Obtaining necessary health care
Preserving fundamental rights and serving populations with special vulnerabilities
Assisting in emergency situations
Providing legal education for clients and volunteer attorneys
Expanding partnerships and improving the delivery of legal services

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* 2. Are there other areas that should be included in Iowa Legal Aid's priorities?

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* 3. Iowa Legal Aid has limited funds and staff, and cannot meet all the civil legal needs of people who need a lawyer but cannot afford one.  We use case acceptance criteria to help staff determine which specific legal problems we will handle.  

Iowa Legal Aid could help low-income Iowans with the legal problems listed below. Please put an X in the boxes next to the 15 problems that you think are the most important for Iowa Legal Aid to handle for low-income clients.

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* 4. What could Iowa Legal Aid do to improve the quality of services provided to clients?

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* 5. How well has Iowa Legal Aid served the particular groups of people listed below? For each group, please rate how well each group is currently being served, with 1 being the best level of service and 5 being the worst level of service

  Best level of service (1) Worst level of service (5) N/A
African Americans
Latinos/Latinas
Immigrants
Native Americans
Children
Farmers
People who live in rural areas
People who are living in institutions such as nursing homes and mental health facilities
People receiving public assistance
People with disabilities
Senior citizens
Survivors of domestic violence
The "working poor"
LGBT+
Farmworkers
Self-employed people

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* 6. Are there particular legal needs of a specific group that you believe are not being met?

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* 7. Iowa Legal Aid engages in community legal education to inform people about their legal rights and responsibilities. Another goal is to help people prevent problems or take care of them on their own. Which ways of providing legal education are most effective?

  Very effective Somewhat effective Not very effective
Development of pro se self help materials
A meeting with an advocate who will not provide representation, but who will explain an individual’s rights or assist with pro se forms
Workshops and presentations about legal rights
Information on our website for clients www.iowalegalaid.org
Information for volunteer attorneys and advocacy groups on our website www.iowalegalaid.org
Booklets, pamphlets, flyers about legal rights
On-line videos or podcasts about various legal issues
Articles in local newspapers
Television or radio shows
Telephone accessible recordings to explain various legal issues

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* 8. Should Iowa Legal Aid do more to let low-income people know what Iowa Legal Aid does?

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* 9. How many people in your household read articles on Iowa Legal Aid’s website?

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* 10. In general, is the information on Iowa Legal Aid’s website helpful to you?

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* 11. In general, the length of articles on Iowa Legal Aid’s website is:

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* 12. Are there specific topics we should write about and post on the website?

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* 13. Technology continues to have a greater impact on the law and access to legal information. Iowa Legal Aid may be able to enhance its capacity to deliver legal services by developing smart phone/mobile device applications or use of other internet tools such as a twitter feed to distribute helpful legal information to clients and volunteer attorneys. In regard to the ongoing development of our technological capacities, what are the most important areas on which Iowa Legal Aid should focus?

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* 14. Do you have any other suggestions for steps Iowa Legal Aid could take to improve its website or other suggestions for Iowa Legal Aid?

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* 15. Name (Optional)

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* 16. Your mailing address (city only):

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* 17. Do you live in an urban or rural community?

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* 18. Your age?

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* 19. Your race?

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* 20. Your gender?

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* 21. Your primary language?

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* 22. Please check if you would like someone from Iowa Legal Aid to contact you to discuss this questionnaire or Iowa Legal Aid’s services.

THANK YOU!  Your comments are very much appreciated.
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