1.

Dear,

Due to complexity for implementing ERP projects that sometime ends with failure, We are seeking your support to fill the following survey as a part of MBA about ‘Critical Success Factor (CSF) for ERP implementation in KSA’.
 
'Enterprise Resource Planning - ERP' is a software by which a company manages and integrates the important parts of its business. An ERP management information system integrates areas such as planning, purchasing, inventory, sales, marketing, finance and human resources.
Kindly note that your answers and responses will be confidential
 

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* 1. What is your organization classification?

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* 2. What is your role at the project ?

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* 3. Please, specify number of employees in project organization

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* 4. Please, specify the duration of ERP implementation in your organization

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* 5. How is an ERP system implemented?

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* 6. What type of ERP system do you use?

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* 7. Please, mark which problems that you might face during your ERP implementation

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* 8. Please, rate the effectiveness for the listed statements regarding 'Top Management Commitment and Support' factor

  Very ineffective Somewhat ineffective Natural Somewhat effective Very effective
Existence of suitable budget to ERP project approved from top management
Existence of IT committee and held continues meetings
Top management support initiative and send supportive messages to ERP project team
Follow up and monitoring for ERP project status

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* 9. Please, rate the effectiveness for the listed statements regarding 'Change Management' factor

  Very ineffective Somewhat ineffective Natural Somewhat effective Very effective
The possibility to modify organization structure to suit ERP implementation
The ability of employees to change
Build user acceptance and employees attitudes towards the new system
Proper integration and understand between people, process and technology
Provide effective workshops to clarify concept of the nature and use of the ERP

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* 10. Please, rate the effectiveness for the listed statements regarding 'Clear Goals and Objectives' factor

  Very ineffective Somewhat ineffective Natural Somewhat effective  Very effective
The company should have a clear vision and mission for ERP project
Project goals and benefits should be clearly identified well understood and tracked
Identify time frame through plans for goals to be implemented

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* 11. Please, rate the effectiveness for the listed statements regarding 'Documented Policies and Procedures'  factor

  Very ineffective Somewhat ineffective Natural Somewhat effective Very effective
Existence of documented policy and procedure
Ability for reengineering business process
Existence of approval matrix for each business process

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* 12. Please, rate the effectiveness for the listed statements regarding 'Effective Communication between Parties' involved in project

  Very ineffective Somewhat ineffective Natural Somewhat effective Very effective
Existence of the communication plan for ERP project
Existence flow of information between team and end user
Communication should place during regular update meeting, the distribution of project newsletter and emails from top management
Organization stakeholder’s must be informed of project goals and expected benefits of ERP project as well as it capabilities and limitation of system

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* 13. Please, rate the effectiveness for listed criterias in selecting ERP system

  Very ineffective Somewhat ineffective Natural Somewhat effective Very effective
System’s functionalities and Flexibility to meet requirements
Following best practices
Short implementation
Price
Successful stories in the market
Partnership and vendors in the market
After implementation support
Available training courses

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* 14. Please, rate the effectiveness for the listed statements regarding 'ERP Consultants Team' factor in ERP project

  Very ineffective Somewhat ineffective Natural Somewhat effective Very effective
Experience of consultants that are going to implement ERP system
Communication flow between IT department and Vendor Company
Existence of consultants on site than offshore consultants
Control the turnover of project team members (vendor side) and agree with vendor to fix team

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* 15. Please, rate the effectiveness for the listed statements regarding 'Proper Hardware and Infrastructure' factor

  Very ineffective Some what ineffective Natural Some what effective Very effective
Existence of proper hardware specification that be compatible with ERP system
Existence of strong network
Existence of security and access control of network, system and database

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* 16. Please, rate the effectiveness for the listed statements regarding 'Implementation Documents' factor

  Very ineffective Somewhat ineffective Natural Somewhat effective Very effective
Existence of all project documents that include system setup and configuration
Continues update of setup document in case change of system or process
Signature from IT and business side for requirements documents before start implement on system

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* 17. Please, rate the effectiveness for the listed statements regarding 'User Training and Testing' factor

  Very ineffective Somewhat ineffective Natural Somewhat effective Very effective
Proper training program for ERP project team
Proper training program for key user and end user
Complete training for whole process
Proper testing for complete cycle and integration between modules 

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* 18. Please, rate the effectiveness for the listed statements regarding 'Monitoring and Evaluation of Performance' factor

  Very ineffective Somewhat inffective Natural Somewhat effective Very effective
Existence of continuous monitoring and evaluation of project performance
Fast and proper correction actions regarding project delay or solving issues
Measure each project stage regarding completion dates, cost and quality

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* 19. Please, rate the effectiveness for the listed statements regarding 'Post Implementation Support' factor

  Very ineffective Somewhat ineffective Natural Somewhat effective Very effective
Reconcile between old and new system for agreed period (ex 2 or 3 months) to validate the system
Provide service level agreement(SLA) for solving raised issues and bugs during support phase
Existence on site team in support phase

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* 20. Please, state the success percentage for the listed goals after implementing ERP system?

  50% to 70% 71% to 80% 81%to 90% 90%to 100%
Improve company mission and vision
Cost reduction (human cost and paper work)
Time saving (human time and long processes)
Improve quality (completeness, consistency, accuracy, being time-stamped and standards-based)
Automate business Process (manual work)
Develop new, more efficient processes that fully leverage the technology investment
Easy access to data and information

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