Supreme Gecko Shipping Questions

Shipping Questions

Please help us improve our shipping process-animal selection as much as possible.

Thank you for your time.

Again, we will be randomly pulling a name at the end of the year for a $50 Best Buy / Home Depot card!

Thank you,

Wally

Question Title

* 1. I ordered-

Hardgoods (food, reptile supplies, other)

Animals

Animals & Hardgoods

Question Title

* 2. Communication- How satisfied are you with how quickly we return your Emails/messages?

Not Satisfied

Could be better

It was OK

Good communication

Outstanding!

Question Title

* 3. Communication- How satisfied are you with the information we provided in our Emails/messages?

Not very helpful

Could be better

Just OK

Communication was good

Outstanding!

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* 4. Shipment- Any issues with the box (damaged during shipment)?

Box was damaged

No issues with the box at all

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* 5. Shipment- Was the heat pack still working

No heat pack included

Heat pack was cold

Heat pack was still warm

Question Title

* 6. Shipment- Was the delivery acceptable- / pick up at PO / Had to sign

No- Animals- Dropped off at door

No- Animals- had to pick up at PO

Yes- Animals- asked to pick up at PO and it was there

Yes- Animals- had to sign for the package

Yes- Hardgoods and was in my mailbox

Question Title

* 7. Shipment- How satisfied are you with the delivery time

Package arrived very late

Package arrived in acceptable timeframe

Package got here in record time!

Question Title

* 8. If you received animals- How satisfied are you with.....

	Not what I ordered	Close but some issue	Just OK	Nice	Outstanding
Size	Size Not what I ordered	Size Close but some issue	Size Just OK	Size Nice	Size Outstanding
Color / Pattern	Color / Pattern Not what I ordered	Color / Pattern Close but some issue	Color / Pattern Just OK	Color / Pattern Nice	Color / Pattern Outstanding
Health	Health Not what I ordered	Health Close but some issue	Health Just OK	Health Nice	Health Outstanding
Sex- if you ordered specificly	Sex- if you ordered specificly Not what I ordered	Sex- if you ordered specificly Close but some issue	Sex- if you ordered specificly Just OK	Sex- if you ordered specificly Nice	Sex- if you ordered specificly Outstanding

Question Title

* 9. If you received product- How satisfied are you with the....

	Poor	Some issues	OK	Good	Outstanding
Quality	Quality Poor	Quality Some issues	Quality OK	Quality Good	Quality Outstanding
Price	Price Poor	Price Some issues	Price OK	Price Good	Price Outstanding

Question Title

* 10. Please let us know if there were any other issues with your transaction. I promise we will work on this.

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