Dear Boulder City Community Member:

The Boulder City Fire Department strives to provide the best fire and life safety protection services for our community through many helpful programs.  We want to be sure that we are meeting the needs of our community and living up to your expectations. In order to make sure that we meet the needs of all of our customers, we ask that you take the following survey for us to gain information from you regarding your satisfaction, perception, and expectations of the Fire Department.

We will post quarterly results through various community pages.

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* 1. Have you had an interaction with the Boulder City Fire Department in regards to emergency needs in the past twelve months?

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* 2. If yes, can you provide us with what the experience was? Was it positive or negative? Why?

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* 3. Please score how important it is TO YOU for the Fire Department to provide these services, with 1 being very important, 2 being important, and 3 being not as important:

  Very Important Important Not as Important
Free Smoke Detectors and Installation
Smoke Detector Battery Check/Replacement
Fire Safety Education (fire extinguisher training/cooking fire safety)
CPR Classes
Blood Pressure Checks
Fire Safety Education Trailer (used to teach fire safety/fire escape planning)
Courtesy Home Fire Safety Surveys
CERT Disaster Training
Fire Station Tours
Social Media Engagement
Attend Neighborhood Functions
Effective Response Time to Emergency Calls (Time from 9-1-1 call to arrival)
Trained & Equipped Advanced Emergency Medical Care
Trained & Equipped Tech Rescue Team (confined space rescue, vehicle extrication, search team)
Trained & Equipped Fire and Arson Investigations
Trained & Equipped Hazardous Materials Incident Response Team
Trained & Equipped Fire Suppression
Response to Disasters in other Communities
Mass Casualty/Injury Response
Medical Standby for Special Events
Disaster Preparedness for City (Emergency Management)
Plans Review of New Developments
Fire Safety Inspections of all Businesses
Cadet Firefighter Academy
Reserve Firefighters
Fire Explorers for High School
Community COVID-19 Testing
Community COVID-19 Vaccinations
Community Flu Vaccinations

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* 4. What is the MOST IMPORTANT SERVICE to you that Boulder City Fire Department provides or should provide?

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* 5. Can you identify any other services that you feel the Fire Department should be providing to the citizens of Boulder City?

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* 6. What are your expectations of an effective response time from the time you call 9-1-1 until the fire department arrives? (National Standards are six to seven minutes depending on the type of emergency)

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* 7. On a scale of 1 to 10 with 10 being Excellent, please rate how good you feel that the Boulder City Fire Department engages and interacts with the community.

1 5 10
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i We adjusted the number you entered based on the slider’s scale.

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* 8. On a scale of 1 to 10 with 10 being Excellent, please rate how well you feel that the Boulder City Fire Department is attentive to the needs of the community.

1 5 10
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i We adjusted the number you entered based on the slider’s scale.

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* 9. On a scale of 1 to 10 with 10 being Excellent, please rate how satisfied you are with the overall services provided by the Boulder City Fire Department.

1 5 10
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i We adjusted the number you entered based on the slider’s scale.

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* 10. Please provide any additional comments and/or recommendations on how to improve your Fire Department's service to the community:

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* 11. If you would like us to contact you, please leave your name, phone number or email address

0 of 11 answered
 

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