Business Broadband Service Survey
Connected Capital Area Broadband Consortium

This survey can be completed in 5 to 10 minutes.

This survey will help us assess the current status of high-speed Internet service availability and subscription for businesses and community anchor institutions. This will help us determine and recommend improvements to broadband stakeholders, such as providers and local governments. Thank you for helping us gather this important information. For more information please contact David Espinoza at david.espinoza@valleyvision.org.

This survey was developed based on broadband business surveys from other broadband consortia including the Central Coast Broadband Consortium, North Coast North Bay Broadband Consortium, Northeastern California Connect Consortium, and Upstate California Connect Consortium.

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* 1. Please provide your business address where you either have or would like to have Internet.

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* 2. Which of the following classifications best describes your business/organization type?

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* 3. How many years have you operated in your current town?

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* 4. In what type of building does your business/organization operate?

Commercial/retail

Commercial/office

Industrial

Residential

Civic/community

Other (please specify)

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* 5. How many employees do your business/organization have?

1-25

26-50

51-100

101-500

501-More

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* 6. Does your business/organization have access to an Internet connection through which it does or can conduct business communications or transactions?

Yes

No (If no, skip to question 24)

Not sure

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* 7. How many electronic devices in your business are connected to the Internet?

1-4

5-9

10-49

50-99

100 or more

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* 8. Does your business have a website?

Yes

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* 9. Who is your Internet provider?

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* 10. How did you learn about your Internet service provider and its Internet offer? Why did you choose this provider?

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* 11. To what ADVERTISED Internet speeds are you subscribed?

Mbps Download

Mbps Upload

If unsure, type "unsure" here

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* 12. How much are you currently monthly paying for your Internet service?

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* 13. Did you pay an additional installation fee?

Yes

Not sure

If yes, please specify how much.

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* 14. How would you describe your Internet speed?

Fast enough for our needs

Not bad but not quite fast enough for our needs

Fairly slow and I would like higher speeds

Very slow and I would like higher speeds

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* 15. Rate (from 1 "not at all important" to 5 "very important") how relevant your Internet service is to the following aspects of your business:

	1	2	3	4	5
Ability to achieve your strategic goals	Ability to achieve your strategic goals 1	Ability to achieve your strategic goals 2	Ability to achieve your strategic goals 3	Ability to achieve your strategic goals 4	Ability to achieve your strategic goals 5
Improving competitiveness	Improving competitiveness 1	Improving competitiveness 2	Improving competitiveness 3	Improving competitiveness 4	Improving competitiveness 5
Improving operational efficiency	Improving operational efficiency 1	Improving operational efficiency 2	Improving operational efficiency 3	Improving operational efficiency 4	Improving operational efficiency 5
Ability to reach more customers	Ability to reach more customers 1	Ability to reach more customers 2	Ability to reach more customers 3	Ability to reach more customers 4	Ability to reach more customers 5
Ability to interact with vendor/partners	Ability to interact with vendor/partners 1	Ability to interact with vendor/partners 2	Ability to interact with vendor/partners 3	Ability to interact with vendor/partners 4	Ability to interact with vendor/partners 5

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* 16. Which technology do you use for your main, primary Internet connection?

DSL, ADSL, ADSL2, VDSL

T-1, T-3

Cable

Fiber Optic

Fixed Wireless (ISM bands/Wi-Fi)

Fixed LTE

Microwaves

4G LTE

Satellite

Don't know/Not sure

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* 17. Do you use a backup or secondary Internet connection?

Yes

If yes, please specify, based on the choices in the previous question.

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* 18. Do you purchase Internet services in bundle with other services?

Yes, with cable or satellite television service

Yes, with land line telephone service

Yes, with cellular/mobile phone service

Other (please specify)

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* 19. Rate the performance (from 1 "very poor performance" to 5 "excellent performance") of your current Internet service based on the following parameters:

	1	2	3	4	5
Speed	Speed 1	Speed 2	Speed 3	Speed 4	Speed 5
Reliability	Reliability 1	Reliability 2	Reliability 3	Reliability 4	Reliability 5
Affordability	Affordability 1	Affordability 2	Affordability 3	Affordability 4	Affordability 5
Customer service and technical support	Customer service and technical support 1	Customer service and technical support 2	Customer service and technical support 3	Customer service and technical support 4	Customer service and technical support 5

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* 20. Does your Internet provider offer a faster speed than your current subscription?

Yes

I don’t know

If yes, why did you choose to subscribe to a slower speed

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* 21. About how often have you experienced an outage in your Internet service in the past 12 months?

More than once a week

Once a week

Once a month

2-3 times a month

Once every six months

Once in 12 months

No service outages

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* 22. How likely would your business/organization be to purchase Internet services from a NEW PROVIDER, if made available in your area, that promises faster and more reliable Internet that your business/organization currently experiences for an additional $50 per month?

Very likely

Somewhat likely

I’m not sure

Somewhat unlikely

Very unlikely

It depends (please specify)

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* 23. How likely would your business/organization be to purchase Internet services from a NEW PROVIDER, if made available in your area, that promises faster and more reliable Internet that your business/organization currently experiences for an additional $100 per month?

Very likely

Somewhat likely

I’m not sure

Somewhat unlikely

Very unlikely

It depends (please specify)

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* 24. Rate the added benefit (from 1 "no added benefit" to 5 "a lot of added benefit") that access to Internet, or access to a faster and more reliable connection, would have on the following aspects of your business/organization?


Sales	Sales	Sales	Sales	Sales	Sales
Communications	Communications	Communications	Communications	Communications	Communications
Operating costs	Operating costs	Operating costs	Operating costs	Operating costs	Operating costs
Staffing	Staffing	Staffing	Staffing	Staffing	Staffing
Revenue	Revenue	Revenue	Revenue	Revenue	Revenue

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* 25. Would your need for broadband motivate you to relocate your business to a location that had higher-speed broadband available?

Yes

It depends (please specify)

Business Broadband Service Survey Connected Capital Area Broadband Consortium

Question Title

* 1. Please provide your business address where you either have or would like to have Internet.

Question Title

* 2. Which of the following classifications best describes your business/organization type?

Question Title

* 3. How many years have you operated in your current town?

Question Title

* 4. In what type of building does your business/organization operate?

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* 5. How many employees do your business/organization have?

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* 6. Does your business/organization have access to an Internet connection through which it does or can conduct business communications or transactions?

Question Title

* 7. How many electronic devices in your business are connected to the Internet?

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* 8. Does your business have a website?

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* 9. Who is your Internet provider?

Question Title

* 10. How did you learn about your Internet service provider and its Internet offer? Why did you choose this provider?

Question Title

* 11. To what ADVERTISED Internet speeds are you subscribed?

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* 12. How much are you currently monthly paying for your Internet service?

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* 13. Did you pay an additional installation fee?

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* 14. How would you describe your Internet speed?

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* 15. Rate (from 1 "not at all important" to 5 "very important") how relevant your Internet service is to the following aspects of your business:

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* 16. Which technology do you use for your main, primary Internet connection?

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* 17. Do you use a backup or secondary Internet connection?

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* 18. Do you purchase Internet services in bundle with other services?

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* 19. Rate the performance (from 1 "very poor performance" to 5 "excellent performance") of your current Internet service based on the following parameters:

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* 20. Does your Internet provider offer a faster speed than your current subscription?

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* 21. About how often have you experienced an outage in your Internet service in the past 12 months?

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* 22. How likely would your business/organization be to purchase Internet services from a NEW PROVIDER, if made available in your area, that promises faster and more reliable Internet that your business/organization currently experiences for an additional $50 per month?

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* 23. How likely would your business/organization be to purchase Internet services from a NEW PROVIDER, if made available in your area, that promises faster and more reliable Internet that your business/organization currently experiences for an additional $100 per month?

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* 24. Rate the added benefit (from 1 "no added benefit" to 5 "a lot of added benefit") that access to Internet, or access to a faster and more reliable connection, would have on the following aspects of your business/organization?

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* 25. Would your need for broadband motivate you to relocate your business to a location that had higher-speed broadband available?

Business Broadband Service Survey
Connected Capital Area Broadband Consortium