PATIENT EXPERIENCE SURVEY_updated Jan 2026

Appointment Access

Real, honest feedback helps us make our patient experiences the best they can be. Please take a moment to provide your feedback. Your opinion is greatly valued and will be greatly appreciated

Any information we collect will be used strictly for evaluating the quality-of-care you receive and identifying areas for improvements. No one will contact you and all results will remain anonymous. To review our privacy policy please visit our website at https://cbfht.ca/privacy-policy/

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* 1. How did you access your last appointment?

In person

Telephone

Not applicable (don't know/prefer not to answer)

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* 2. The last time you needed an appointment (in person or on the phone), did you get it on the day that you wanted?

Yes

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* 3. How many days did it take from when you called to make an appointment with your doctor or nurse practitioner to when you actually had your appointment with your provider?

Same Day

Next Day

1-2 Weeks

2+ Weeks

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* 4. Did you feel the number of days you had to wait was reasonable?

Yes

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* 5. Please rate the following statements based on your experience

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
It is easy to reach the clinic by phone	It is easy to reach the clinic by phone Strongly disagree	It is easy to reach the clinic by phone Disagree	It is easy to reach the clinic by phone Neutral	It is easy to reach the clinic by phone Agree	It is easy to reach the clinic by phone Strongly agree
I do not have difficulty booking an appointment to see my healthcare provider	I do not have difficulty booking an appointment to see my healthcare provider Strongly disagree	I do not have difficulty booking an appointment to see my healthcare provider Disagree	I do not have difficulty booking an appointment to see my healthcare provider Neutral	I do not have difficulty booking an appointment to see my healthcare provider Agree	I do not have difficulty booking an appointment to see my healthcare provider Strongly agree
I am familiar with the option to book appointments online and use it	I am familiar with the option to book appointments online and use it Strongly disagree	I am familiar with the option to book appointments online and use it Disagree	I am familiar with the option to book appointments online and use it Neutral	I am familiar with the option to book appointments online and use it Agree	I am familiar with the option to book appointments online and use it Strongly agree
I had a good overall experience interacting with the reception staff	I had a good overall experience interacting with the reception staff Strongly disagree	I had a good overall experience interacting with the reception staff Disagree	I had a good overall experience interacting with the reception staff Neutral	I had a good overall experience interacting with the reception staff Agree	I had a good overall experience interacting with the reception staff Strongly agree

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* 6. Have you used our website as a resource when investigating your care options with us? (www.cbfht.ca)

Yes