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PATIENT EXPERIENCE SURVEY_updated Jan 2026

Appointment Access

Real, honest feedback helps us make our patient experiences the best they can be. Please take a moment to provide your feedback. Your opinion is greatly valued and will be greatly appreciated


Any information we collect will be used strictly for evaluating the quality-of-care you receive and identifying areas for improvements. No one will contact you and all results will remain anonymous. To review our privacy policy please visit our website at https://cbfht.ca/privacy-policy/
1.How did you access your last appointment?(Required.)
2.The last time you needed an appointment (in person or on the phone), did you get it on the day that you wanted?(Required.)
3.How many days did it take from when you called to make an appointment with your doctor or nurse practitioner to when you actually had your appointment with your provider?
4.Did you feel the number of days you had to wait was reasonable?
5.Please rate the following statements based on your experience
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
It is easy to reach the clinic by phone
I do not have difficulty booking an appointment to see my healthcare provider
I am familiar with the option to book appointments online and use it
I had a good overall experience interacting with the reception staff
6.Have you used our website as a resource when investigating your care options with us? (www.cbfht.ca)