In an effort to collect valuable information and data regarding internet service and connectivity, the Township of Springwater has developed a survey for residents and business owners to share their experiences. This survey will be used to determine service levels and areas for potential improvement, however tax dollars will not be used for service improvements.
 
An Internet Performance Test is required to complete the survey.

This survey should take less than 10 minutes to complete. Please note that all answers are optional. Thank you for taking the time to share your thoughts and experience with broadband internet in Springwater.

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* 1. Address

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* 2. Do you consider your property to be urban or rural?

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* 3. What is the most appropriate description of your property? 

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* 5. Based on all internet users in the household, please specify the types of internet activities taking place at this premises.

  Do not use / not interested Do not use, internet connection won't allow Currently use with some issues Would like to use, if internet service was better Sometimes use, no issues Use all the time, no issues
Social networking
Streaming / downloading video content
Online shopping
Business / agriculture applications
Adult e-learning 
Remote learning (school aged children)
Working remotely
Gaming
General browsing and online services
Smart home features (i.e. thermostat, Alexa, Google Home etc.)

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* 6. On an average day, how many hours is the internet actively being used at this premises?

Please complete an Internet Performance Test. To get started, click on the blue location pin next to the 'My Postal Code' field and manually select the closest address. Click 'ok'. Start the test by selecting the orange 'Start' button on the top right corner of the screen. This test collects data including postal codes, IP addresses,  upload/download speeds. This data is being collected for research purposes only. Please make note of your upload speed, latency and download speed. Complete your Internet Performance Test. 

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* 7. Please enter the information from your speed test:

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* 8. Are you getting the advertised upload/download speeds from your Internet Service Provider?

  Never Sometimes Frequently All the time Better than advertised Don't know
Upload
Download

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* 9. Who is your internet service provider currently?

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* 10. What type of internet service is provided?

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* 11. Are you satisfied with your internet service provider at this premises?

  Extremely dissatisfied Somewhat dissatisfied Neither satisfied nor dissatified Somewhat satisfied Extremely satisfied
Affordability
Reliability
Speed
Data allowance
Overall
Value for money

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* 12. What is your current total monthly cost for internet service at the premises? (If your internet service is bundled with other services such as TV or phone, please provide internet cost only)

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* 13. What is your monthly data limit?

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* 14. Are you aware of another Internet Service Provider available at this premises?

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* 15. What is the most important criteria for your internet connection?

  Not important Somewhat important Important Very important Extremely important
Speed (upload / download)
Cost / affordability
Data usage amounts
Reliability

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* 16. Based on your property location, are there any topographical or site issues?

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* 17. Please provide any additional comments on your internet service.

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* 18. If you would like to receive future communications regarding broadband internet in Springwater, please provide your contact information below.

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