2020 Visitor Survey

Fort William Historical Park (FWHP) takes the views and opinions of its visitors very seriously. Your suggestions are used to improve our programming and develop our products and services. We appreciate you taking a few minutes to fill out this survey. All information collected is completely confidential. Thank you for helping FWHP achieve its objective of continually enriching the heritage, entertainment, and educational experiences we offer our visitors.

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* 1. Please enter the date of your visit.

Date of Visit

Date

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* 2. Where do you call home?

Thunder Bay

Canada (Please list your Postal Code Below)

International (Please list City and Country Below)

Canada/USA/International:

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* 3. Please list the number of people visiting with you today (including yourself) in each age group:

	1	2	3	4	5	6	7	8	9	10
0-5 yrs	0-5 yrs 1	0-5 yrs 2	0-5 yrs 3	0-5 yrs 4	0-5 yrs 5	0-5 yrs 6	0-5 yrs 7	0-5 yrs 8	0-5 yrs 9	0-5 yrs 10
6-12 yrs	6-12 yrs 1	6-12 yrs 2	6-12 yrs 3	6-12 yrs 4	6-12 yrs 5	6-12 yrs 6	6-12 yrs 7	6-12 yrs 8	6-12 yrs 9	6-12 yrs 10
13-18 yrs	13-18 yrs 1	13-18 yrs 2	13-18 yrs 3	13-18 yrs 4	13-18 yrs 5	13-18 yrs 6	13-18 yrs 7	13-18 yrs 8	13-18 yrs 9	13-18 yrs 10
19-35 yrs	19-35 yrs 1	19-35 yrs 2	19-35 yrs 3	19-35 yrs 4	19-35 yrs 5	19-35 yrs 6	19-35 yrs 7	19-35 yrs 8	19-35 yrs 9	19-35 yrs 10
36-54 yrs	36-54 yrs 1	36-54 yrs 2	36-54 yrs 3	36-54 yrs 4	36-54 yrs 5	36-54 yrs 6	36-54 yrs 7	36-54 yrs 8	36-54 yrs 9	36-54 yrs 10
55-65 yrs	55-65 yrs 1	55-65 yrs 2	55-65 yrs 3	55-65 yrs 4	55-65 yrs 5	55-65 yrs 6	55-65 yrs 7	55-65 yrs 8	55-65 yrs 9	55-65 yrs 10
65+ yrs	65+ yrs 1	65+ yrs 2	65+ yrs 3	65+ yrs 4	65+ yrs 5	65+ yrs 6	65+ yrs 7	65+ yrs 8	65+ yrs 9	65+ yrs 10

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* 4. Besides today, have you visited Fort William Historical Park in the past two years?

Yes

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* 5. What was your primary way of learning about Fort William Historical Park or today’s special event? (Pick One)

Billboards

Newspaper

Radio

Guidebook (please list which one below)

Website (please list which one below)

Facebook/Twitter/YouTube Social Media

Hotel

Friends/Word of Mouth

Guidebook/Website:

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* 6. What is your main reason visiting Fort William Historical Park today? (Pick One)

I’m interested in history

I read an article, visited a website or saw advertising

Part of my vacation plan

Visiting with out of town friends or relatives

I live in the region and was seeking local activities

I'm in Thunder Bay on business and looking for something to do

Other (please specify)

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* 7. Have you attended, or plan to attend any of Fort William Historical Park’s special events this year?

Haunted Fort Night

Voyageur Winter Carnival

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* 8. Please tell us how we are doing:

	Excellent/Outstanding	Very Good	Good	Fair	Needs Improvement	N/A
Admission Procedures	Admission Procedures Excellent/Outstanding	Admission Procedures Very Good	Admission Procedures Good	Admission Procedures Fair	Admission Procedures Needs Improvement	Admission Procedures N/A
Washroom Cleanliness	Washroom Cleanliness Excellent/Outstanding	Washroom Cleanliness Very Good	Washroom Cleanliness Good	Washroom Cleanliness Fair	Washroom Cleanliness Needs Improvement	Washroom Cleanliness N/A
Facility/Grounds Cleanliness	Facility/Grounds Cleanliness Excellent/Outstanding	Facility/Grounds Cleanliness Very Good	Facility/Grounds Cleanliness Good	Facility/Grounds Cleanliness Fair	Facility/Grounds Cleanliness Needs Improvement	Facility/Grounds Cleanliness N/A
Visitor Transportation	Visitor Transportation Excellent/Outstanding	Visitor Transportation Very Good	Visitor Transportation Good	Visitor Transportation Fair	Visitor Transportation Needs Improvement	Visitor Transportation N/A
Historical Interpretation	Historical Interpretation Excellent/Outstanding	Historical Interpretation Very Good	Historical Interpretation Good	Historical Interpretation Fair	Historical Interpretation Needs Improvement	Historical Interpretation N/A
Gift Shop	Gift Shop Excellent/Outstanding	Gift Shop Very Good	Gift Shop Good	Gift Shop Fair	Gift Shop Needs Improvement	Gift Shop N/A
Historic buildings	Historic buildings Excellent/Outstanding	Historic buildings Very Good	Historic buildings Good	Historic buildings Fair	Historic buildings Needs Improvement	Historic buildings N/A
Helpfulness of Information/Program Guides/Signs	Helpfulness of Information/Program Guides/Signs Excellent/Outstanding	Helpfulness of Information/Program Guides/Signs Very Good	Helpfulness of Information/Program Guides/Signs Good	Helpfulness of Information/Program Guides/Signs Fair	Helpfulness of Information/Program Guides/Signs Needs Improvement	Helpfulness of Information/Program Guides/Signs N/A
COVID-19 Safety Protocols	COVID-19 Safety Protocols Excellent/Outstanding	COVID-19 Safety Protocols Very Good	COVID-19 Safety Protocols Good	COVID-19 Safety Protocols Fair	COVID-19 Safety Protocols Needs Improvement	COVID-19 Safety Protocols N/A
Overall Experience	Overall Experience Excellent/Outstanding	Overall Experience Very Good	Overall Experience Good	Overall Experience Fair	Overall Experience Needs Improvement	Overall Experience N/A

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* 9. Would you recommend visiting Fort William Historical Park to your friends and family?

Yes

If No, please tell us why:

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* 10. What’s the most amazing thing you experienced or your favourite part of your visit to Fort William Historical Park today?

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* 11. What one thing could we do better to improve your visit?

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* 12. Comments or Suggestions

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* 13. EMAIL:

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* 14. Consent

Please check this box if FWHP has your consent to send you our email newsletter. We do not share your email with anyone.

Please complete and return this survey to the Visitor Center Admissions counter or email it to info@fwhp.ca, fax (807)473-2327 or mail it to:
Fort William Historical Park
1350 King Road Thunder Bay, ON P7K 1L7
Visit our website at www.fwhp.ca and complete the visitor feedback survey online.