Planning & Development Department

Customer Service Survey

Question Title

* 1. Please check the one description that best identifies you.

Property Owner

Contractor

Agent

Engineer / Architect

Realtor

Other

Question Title

* 2. Please select the type of project for which you received service (either by phone or in person).

Residential Building Permit

Commercial Building Permit

Fast Track - Over the counter permit process

Planning Case (special use, variance, temporary use, subdivision, etc.)

Online Permit Process (submitting plans, scheduling inspections, etc.)

General Information

Meeting with Staff

Code Enforcement

Question Title

* 3. How did you contact us?

Phone/Call Center

In Person/Walk-in

Question Title

* 4. How satisfied were you with the service from staff?

	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	Not Applicable/No Comment
Professionalism	Professionalism Very Satisfied	Professionalism Satisfied	Professionalism Dissatisfied	Professionalism Very Dissatisfied	Professionalism Not Applicable/No Comment
Knowledge	Knowledge Very Satisfied	Knowledge Satisfied	Knowledge Dissatisfied	Knowledge Very Dissatisfied	Knowledge Not Applicable/No Comment
Attitude	Attitude Very Satisfied	Attitude Satisfied	Attitude Dissatisfied	Attitude Very Dissatisfied	Attitude Not Applicable/No Comment

Question Title

* 5. Did you receive the information or result you expected?

Yes

Somewhat (please specify)

Question Title

* 6. If visiting our office in person, were you satisfied with the wait time?

Very Satisfied

Satisfied

Dissatisfied

Very Dissatisfied

N/A

Comments (please specify)

Question Title

* 7. If you contacted our office by phone or email, were you satisfied with our response time?

Very Satisfied

Satisfied

Dissatisfied

Very Dissatisfied

N/A

Comments (please specify)

Question Title

* 8. How satisfied are you with our information materials explaining services and processes?

	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	N/A
Website	Website Very Satisfied	Website Satisfied	Website Dissatisfied	Website Very Dissatisfied	Website N/A
Customer Brochures	Customer Brochures Very Satisfied	Customer Brochures Satisfied	Customer Brochures Dissatisfied	Customer Brochures Very Dissatisfied	Customer Brochures N/A
Information Guides	Information Guides Very Satisfied	Information Guides Satisfied	Information Guides Dissatisfied	Information Guides Very Dissatisfied	Information Guides N/A
Application Packets	Application Packets Very Satisfied	Application Packets Satisfied	Application Packets Dissatisfied	Application Packets Very Dissatisfied	Application Packets N/A

Comments/Suggestions

Question Title

* 9. Please provide specific recommendations or suggestions for improvement. Although the survey is anonymous, if you would like someone from the management staff to contact you, please leave your name, contact information and permit number. Thank you for taking the time to help us review our processes and service.