Customer Survey

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What is your gender?

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Which category below includes your age?

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What time of day did you visit our salon?

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Which products and/or services do you use when you visit our salon? Select all that apply:

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Which of the following best describes the frequency of your visits to Desert Sun?

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How would you describe pricing strategy?

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Which best describes your perception of Desert Sun employees?

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Please rate the staff on the following items from your most recent visit

  Strongly disagree Disagree Neutral Agree Strongly agree
The staff was friendly and I felt welcome during my visit
The staff was dedicated to providing outstanding service
I was assisted in a timely and efficient manner
The staff was dressed appropriately and presented themselves professionally
The staff was knowledgeable and able to address my needs
The staff made me feel that my business was appreciated
The staff actively listened to my needs and worked to address them

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Please rate all the following attributes in determining the salon of your choice

  Not important Somewhat important Neutral Quite important Very important
Professionalism
Friendliness
Knowledge
Efficiency
Communication and listening
Speed of service

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Please rank the following items in order of importance when choosing a tanning salon

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Please rate your level of satisfaction in the following categories

  Dissatisfied Somewhat Dissatisfied Neutral Satisfied Very Satisfied
Pricing
Customer service
Service offerings
Product offerings
Convenience
Equipment working properly
Cleanliness of salon/beds

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Which of the following competitors have you visited in the past year?

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Overall, I would say that my experience at Desert Sun was

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Please use this box to provide any additional feedback

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Would you like to be contacted regarding your experience?

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Please fill out your prefered method of contact information below if you would like us to call or email you regarding your experience.

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