Clyde Vet Group Client Satisfaction Survey

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1. Please confirm your full name. (Optional)

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2. Please enter your postcode. (optional)

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3. How long have you been a client of Clyde Vet Group? (Required.)

Less than 1 year

1-3 years

4-10 years

Over 10 years

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4. How often do you use the services of Clyde Vet Group? (Required.)

Once a year

2-3 times a year

4+ times per year

Occasional / emergency only

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5. What type of pets do you have registered with Clyde Vet Group? Select all that apply. (Required.)

Equine

Farm animal

Small animal

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6. Please rate the following from 1 (worst) to 5 (best): (Required.)

	1	2	3	4	5
Ease of booking an appointment	Ease of booking an appointment 1	Ease of booking an appointment 2	Ease of booking an appointment 3	Ease of booking an appointment 4	Ease of booking an appointment 5
Availability of emergency / same-day appointments	Availability of emergency / same-day appointments 1	Availability of emergency / same-day appointments 2	Availability of emergency / same-day appointments 3	Availability of emergency / same-day appointments 4	Availability of emergency / same-day appointments 5
How well was your animal(s) condition explained to you?	How well was your animal(s) condition explained to you? 1	How well was your animal(s) condition explained to you? 2	How well was your animal(s) condition explained to you? 3	How well was your animal(s) condition explained to you? 4	How well was your animal(s) condition explained to you? 5
How involved were you in decision making?	How involved were you in decision making? 1	How involved were you in decision making? 2	How involved were you in decision making? 3	How involved were you in decision making? 4	How involved were you in decision making? 5
How well were costs explained to you?	How well were costs explained to you? 1	How well were costs explained to you? 2	How well were costs explained to you? 3	How well were costs explained to you? 4	How well were costs explained to you? 5
Overall satisfaction with the service you have received.	Overall satisfaction with the service you have received. 1	Overall satisfaction with the service you have received. 2	Overall satisfaction with the service you have received. 3	Overall satisfaction with the service you have received. 4	Overall satisfaction with the service you have received. 5
Approachability and helpfulness of team members.	Approachability and helpfulness of team members. 1	Approachability and helpfulness of team members. 2	Approachability and helpfulness of team members. 3	Approachability and helpfulness of team members. 4	Approachability and helpfulness of team members. 5
Keeping you informed of important changes in the practice, e.g., practice team changes.	Keeping you informed of important changes in the practice, e.g., practice team changes. 1	Keeping you informed of important changes in the practice, e.g., practice team changes. 2	Keeping you informed of important changes in the practice, e.g., practice team changes. 3	Keeping you informed of important changes in the practice, e.g., practice team changes. 4	Keeping you informed of important changes in the practice, e.g., practice team changes. 5
Keeping you informed of fee changes and payment options.	Keeping you informed of fee changes and payment options. 1	Keeping you informed of fee changes and payment options. 2	Keeping you informed of fee changes and payment options. 3	Keeping you informed of fee changes and payment options. 4	Keeping you informed of fee changes and payment options. 5

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7. How likely is it that you would recommend this practice premises to a friend or colleague? (Required.)

Not at all likely

Extremely likely

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1

2

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5

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8

9

10

0

1

2

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5

6

7

8

9

10

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8. Is there anything we could do to improve your experience with us? (optional)

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9. Any additional comments.

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10. Please leave your email address to enter the draw to win a hamper (optional)

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11. Please tick this box to receive offers and updates

Yes